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  1. Anna

    Resolved Apache is functioning normally

    I get a timeout when using your .x10.bz domain, but that is due to it redirecting to the .tk that you removed. Now you would need to remove the redirect or re-add the .tk (with correct IP in A record, or by setting our name servers on it), to get it working. All you had to do was update the A...
  2. Anna

    Resolved Updated document/content is not refreshing in browser. Cleared cache and updated .htaccess file

    As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.12 For any domain, where you are...
  3. Anna

    Resolved Error 522: connection timed out

    Yeah, that relates to paths being different then with cPanel. I have corrected the paths in your configurations as well as created the logs folder where the system was looking for it.
  4. Anna

    Resolved This site can't be reached

    Looks like your account didn't transfer properly during the migration from cPanel to DirectAdmin. The site was working up until today due to the old servers still being online for backup purposes but they were recently taken offline, which is the reason your domain currently doesn't work properly.
  5. Anna

    Resolved lost work on my website

    Just updating this so other staff knows the issue has been discussed on discord, I'll put this ticket as In Progress.
  6. Anna

    Resolved Unable to enter cpanel

    No, it is not available for free hosting at this time.
  7. Anna

    Resolved Apache is functioning normally

    Are you my any chance using your .tk domain for that? As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server...
  8. Anna

    Resolved Error 522: connection timed out

    As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.13 The old servers have now been...
  9. Anna

    cPanel Migration to DirectAdmin

    As some of you may have noticed, we've now started pulling the plug on the old servers. So if you have not yet updated A records on your personal domains that use any other name servers then ours, now is the time to do it. Otherwise your personal domains will no longer work. Also make sure...
  10. Anna

    Resolved Apache is functioning normally

    You're lucky though that the restore was still possible for your account. I'm running the restore now and the account should be good to go in a few minutes.
  11. Anna

    Resolved Database connection error (1): The MySQL adapter 'mysql' is not available by Joomla CMS

    If your code rely on the old mysql extension (removed and replaced with more secure options starting php version 7.0), you would need to change the php version to 5.6. Though a properly updated Joomla install should be able to handle the newer mysqli or PDO extensions, it is possible you need...
  12. Anna

    Resolved Unable to enter cpanel

    The account has now been restored.
  13. Anna

    Resolved Can't access my account or any Panel

    The account has now been restored.
  14. Anna

    Resolved Can't access cPannel

    You're welcome. Let us know if you find something that doesn't look right.
  15. Anna

    Resolved Apache is functioning normally

    I'll mark it as solved, but wait with closing it a couple days. Sounds as you got it right now.
  16. Anna

    Resolved Can't access cPannel

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  17. Anna

    Resolved Apache is functioning normally

    Yes, renaming the domain would make the site usable, but that also effectively removed the .x10host.com domain from your account, which you still have as Wordpress (URL) in the settings, having that as the wordpress URL means that it would try to use that for the wordpress admin backend as you...
  18. Anna

    Resolved CPanel is returning an error

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  19. Anna

    Resolved Website editing post migration to Direct Admin

    I have not used any WYSIWYG editor for many years now, so I would not be able to recommend one but I'm sure there's someone in the community that can. As for ftp I use Filezilla for my ftp needs, make sure you download the client version and not the server version. In your panel, under "Quick...
  20. Anna

    Resolved Request: Disk space increase

    I have increased your diskspace.
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