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Prime is a long gone feature, you got it as part of the Illuminated package when you signed up, now it is just a forum status that gives you access to a bit more then the regular user. Your account have now been restored.

With DirectAdmin, all accounts where switched to php version 7.2 by default. This is a common cause if you for instance have an older script that rely on the mysql extensions (which is removed and replaced with mysqli and PDO). It could also be you need a sepcific extension enabled that is not...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

I spoke briefly with head admin last night, COVID-19 have forced him to rearrange the resources a bit, leaving the free hosting fairly low down on the priority list (our paid services gets priority). Although x10 it self is not as affected but some of our vendors and customers are. He said he'd...

I spoke briefly with head admin last night, COVID-19 have forced him to rearrange the resources a bit, leaving the free hosting fairly low down on the priority list (our paid services gets priority). Although x10 it self is not as affected but some of our vendors and customers are. He said he'd...

There is a link under "MySQL Management", it's an image link to the left of the option to create a database. The one under "Extra Features" was removed as that more often then not failed the automatic login and thus prompting for username and password, which confused a lot of users.

crons do run under another user then apache which could be why it works through crons. Keep in mind that any cron jobs need to be at least 5 minutes apart on free hosting, this applies if you have more then on running as well, if they collide at some point they may not run at all.

Yeah, I spoke to Corey about the backend last night, with all going on right now with the Corona virus he had to shift resources a bit so it had to be pushed back a bit. He said the backend is mostly ready but that he wanted to wait with launch until he was sure he'd have some time on his hand...

I have increased your diskspace. @garrettroyce I will absolutely do a larger jump if they got reduced space in the migration process, which was the case here (many had their space reduced actually due to all now being on the same hosting package).

Sitebuilder will not be available, for much of the same reasons that we had to move from cpanel to DirectAdmin. We did have a grandfathered price for the sitebuilder under cPanel, but wasn't able to stay on that with the new servers. There is a sitebuilder within Softacluos though, not sure how...

I spoke briefly with head admin last night, COVID-19 have forced him to rearrange the resources a bit, leaving the free hosting fairly low down on the priority list (our paid services gets priority). Although x10 it self is not as affected but some of our vendors and customers are. He said he'd...

I spoke briefly with head admin last night, COVID-19 have forced him to rearrange the resources a bit, leaving the free hosting fairly low down on the priority list (our paid services gets priority). Although x10 it self is not as affected but some of our vendors and customers are. He said he'd...

Yeah, you are welcome to hang around :) We hope that we can allow new accounts fairly soon, but development has been a bit impacted by the COVID-19 and has been delayed further.

It's not a huge problem, for now I have it in my head kind of, but give a few month and I might not anymore, and would have to ask about details :) With a bit luck we can link this one up with the hosting eventually with the new backend, will not be first priority to sort that feature though I...

The last note of login I see on your account is from January 2018. That account was then deleted on March 5th 2018. This means your account is not part of the ones we are able to restore. If you know you have a more recent account, please let us know under which domain you set that one up so...

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts (meaning they...

First off: There is a forum account that was automatically created at the time you set up hosting (greenmet), it is recommended that you use that forum for support as we then can easily look up the account details. This time I knew roughly what it would be and could search based on that. If you...

When creating a domain, you can also set it to have a specified disk space limit (within the limit of your account). If any of your domains have a limit set within DirectAdmin that may be the cause for that. Using the checkbox to use "same as main account" is advised in most cases. There can...

Glad to hear it is working for you now.

If you switched by using the rename option, they should have been renamed into the domain you now have. I do not see any issue with email quotas on your account, it could be the quota updating was delayed by cache. I was also able to without issues create (and remove) a test email account for...