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We actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was...

We actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was...

Looks like the account was terminated on December 12th after having been suspended for 21 days. Currently new signups are not accepted due to maintenance work being done, we hope to have that option enabled soon, but I can not currently give a date.

It should have been implemented this week (though it may be with a limited feature set initially), unfortunately I have not had any new eta for when the final bugs would be sorted so it can be implemented. I hope to get some news later today.

That would appear to be the case indeed.

Your account should now be restored. The sign in error is due to the account being purged as no logins were done in the last 60 days (or well the last 60 days prior to us purging last week). I can see that you at some point bought the prime upgrade, that plan has not been in use for a long...

The forum account associated with that hosting account is oherpro2 I'll have to run this by head admin as there appears to be a corruption to the backup package I have available. Head admin will have to transfer a working one onto your server before I can restore the account.

Is that the main domain for the account? I can not find it in search though search only takes the main domain as a parameter, which should be the domain you did chose during signup.

There is no newer hosting account linked in with that forum account, what domain would it be under?

Suspensions should be imposed as a first messure, but the login requirement is there regardless so to avoid issues make sure you login regularly.

The accounts should be suspended first going forward, but to avoid any issues you should log in regularly.

We actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was...

We actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when termination was...

There is no hosting account associated with your forum account, I do see a previous one that was cancelled by you and then subsequently terminated as requested. That account was terminated June last year as requested.

There's a lot of things that has changed with the new servers. For one you would automatically have been put on php version 7.2 with a default set of features. You can change version (and features) under "Extra Features->Select PHP version". For that to work you would need to check that...

I advice you to not rely on email as your sole reminder to login (though going forward at least it should be a suspension first allowing you to restore it yourself from the suspended state within 21 days), it has been known to end up in spam folders for some as well. In my opinion it is also...

I have re-applied the extra diskspace. During the transfer accounts were all set into one package (we had several older packages scattered around the old servers) and this unfortunately lead to some loosing the extra space they had been granted.

I have extracted a fresh backup from the old database server and placed the backup at the root of your account.

Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...

Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...