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Email forwarders are not available for free hosting at this time, we can help remove any existing ones however if it would be needed. Best course of action may be to use gmail as your mail handler completely, by setting the mx records accordingly, but since I don't use that option I can...

Logins are only counted when you do login on the SSO page at: https://x10hosting.com/sso/login If you go directly to the server, or login through ftp, that is not logged as to keep the account active. During maintenance the automated suspension/terminations has been on hold, this was a manually...

We actually purged accounts where there was no login made in the past 60 days prior to purge (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

We actually purged accounts where there was no login made in the past 60 days prior to purge (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

I have bumped your available disk space up to 1gb.

We actually purged accounts where there was no login made in the past 60 days prior to purge (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

We actually purged accounts where there was no login made in the past 60 days prior to purge (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

Looks like the actual redirect come from within wordpress. Wordpress always use the configured domain, so if it is configured with https it will use that and do an internal redirect. See this article for how to change that: https://wordpress.org/support/article/changing-the-site-url/ I have...

Could you please try now?

I have restored your account. Make sure to login at least once every 30 days to ensure it is kept active, I'd aim for a bit more frequent to be sure though.

Your account has now been restored. You can get a premium account at: https://x10premium.com/order Under "Addons" (second part), you have an option to mark that you want the free hosting account transferred automatically to the premium service.

The IP is not blocked. We do recommend that you login through the portal however, as that is the only thing that counts towards activity on your account (logging in once every 30 days is a requirement for free hosting). Using that will bypass the user/password and use a session based login with...

The account is properly located on the server when I check right now. In your case the problem is related to a redirect to https, the best course of action would be to remove that. You can turn on ssl for the domain and it would load up the site, but you would be using the server cert which...

I have restored your account. Please make sure you login at least once every 30 days going forward to ensure the account stays active.

Prime was not a one time fee and keep it forever, if I recall right it was something you paid for a year (or maybe a few months) at a time and would have had to be renewed to keep active. The plan has not been offered for a long time, though I have been told that users already on it that kept...

We actually purged accounts last week where there was no login made in the past 60 days prior to purge (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from...

Parked domains (aliases) were converted to Domain Pointers. They act the same for the end user, but a domain pointer can not hold any dns, email etc on their own, which is why it won't show up in softaculous (in fact many things that were installed using softaculous probably lost the connection...

We actually purged accounts last week where there was no login made in the past 60 days prior to purge, and you last logged into your account in mid November prior to that (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace...

We actually purged accounts last week where there was no login made in the past 60 days prior to purge, and you last logged into your account in early December prior to that (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a...

The restores are manual right now, not sure they can be automated, but it is definitely a good suggestion that I will take to the higherups. Normally the accounts would get suspended after 30 days of inactivity, and then if no action is taken, deleted after 21 additional days. During the...