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Hello, Could you please post the contents of the .htaccess file in your public_html directory? If using the cPanel file manager you'll have to enable the viewing of dotfiles in order to see it in the listing. Thanks.

Hello, Your account has been permanently suspended for having a proxy on it. This is in violation of our terms of service, and also comes under our zero tolerance policy. This means that you cannot be granted any further access to your account. Thanks.

Hello, The nameservers are: ns1.x10hosting.com and ns2.x10hosting.com The process works that first you change the nameservers at your domain registrar, and then you come back to your account over with us and add the domain as either an addon or your main domain. More instructions on...

Hello, I'm afraid we do not expedite the deletion of suspended accounts. You'll just have to wait for it to be terminated by the system. Also, we don't delete forum accounts. Thanks.

Hello, I have set your account to be deleted after a 14 day waiting period. If you change your mind within that time, post back, as it may be possible to restore your account. Thanks.

Hello, Thanks for your understanding. I'm sure the move to the new SAN will make a world of difference. :)

Hello, Your account has been permanently suspended for phishing. I'm afraid this is in violation of our terms of service and falls under our zero tolerance policy, therefore you can have no further access to your account. Unfortunately, you are responsible for the content of your account. You...

Hello, There is maintenance happening on your server at the moment. I'd suggest waiting until it's finished, and then see if there's an improvement. If there's no change, please let us know and we'll investigate further. Your server's information thread can be found here...

Hello, This is very likely related to ongoing upgrades on your server. I'd suggest waiting until they're completed; then try again. Your server's progress thread can be found here: http://x10hosting.com/forums/news-announcements/155493-stoli-update-thread.html Thanks.

Hello, You should be able to delete subdomains via the "Subdomains" button in your cPanel. Do you get some kind of error when you try this, or haven't you attempted it yet? Thanks.

Hello, I'm escalating this for manual removal.

Hello, Please ensure you upload all files into the public_html directory. Details on how to connect to FTP can be found here: http://x10hosting.com/wiki/FTP Thanks.

Hello, Sorry for the delay. I've only just spotted your ticket. I hope you'll understand. What are you running your website on? Are you using a CMS? Thanks.

Hello, Are you using the correct username? The system shows it as: mitchi Thanks.

Hello, You may get intermittent errors due to ongoing maintenance on your server. The error seems to have cleared now. Follow your server's progress here: http://x10hosting.com/forums/news-announcements/155492-starka-update-thread.html Thanks.

Hello, You may get intermittent errors due to ongoing maintenance on your server. The error seems to have cleared now. Follow your server's progress here: http://x10hosting.com/forums/news-announcements/155492-starka-update-thread.html Thanks.

Hello, I have unsuspended your account. For more information about high resource usage, please see: http://x10hosting.com/wiki/HRU Thanks.

Hello, That loads fine for me. Please clear your browser cache and flush your DNS, then try again.

Please paste the following text in (do not omit any; paste the whole form), filling in all of the relevant details, and someone will then set your account for deletion after a 14 day waiting period:

Hello, It's usually fairly quick, however the queues are currently halted due to maintenance. I'm afraid you'll just have to wait. :) Thanks.