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  1. Anna

    Webpages NOT displaying

    There is one last server that is currently undergoin migrations, and those accounts are spread between the servers so it may be a bit heavier load then normally for the servers. That said, I've only seen x15 having issues so I have relayed that to admin with a bit higher access level to check into.
  2. Anna

    I am having issues reinstalling phpmyadmin in DirectAdmin.

    Do you get a prompt to login (I did get that when checking, though I was login from admin interface so may be different), if so your hosting username (same as here on the forums) will be the username you want to use together with the password for logging into your account. It is on the todo...
  3. Anna

    Xo5 Migration

    Accounts are currently migrating from xo5, should be all done in a couple days, so it is no doubt under a bit more stress then normally.
  4. Anna

    Can't access the panel, can't log in through ftp, site displays blank page.

    Yeah, too many failed attempts does cause a blocked IP in the firewall, I have removed yours. I also got confirmation from admin that resetting the password in sso does NOT sync to the servers right now. What I'll do is go to DirectAdmin and set you a temporary password directly on the server...
  5. Anna

    My site is super slow now, often times out - any link to view system status?

    I know that currently 4 of our servers are accepting transferred accounts, while I can't give you a page to see what may cause the slowness I'd guess that it has something to do with that fact.
  6. Anna

    Change Domain - DirectAdmin

    The propblem appears to be it keeps redirecting between https and http eventually failing. Also the source appears to come from cloudflares cache service, so if possible try clearing the cache there (I am not a user of cloudflare so I have no idea if that is even possible)
  7. Anna

    Database missing tables and data

    I have uploaded the backup to your root folder, the backup is named: pathbuil_build.sql.zip
  8. Anna

    Database missing tables and data

    Do you know what server you were on previously and what is the name of the database? I can grab the backup for you from the old server
  9. Anna

    No response from subprocess (webmail (cpanel))

    I just heard from admin, within the next couple days xo5 should be done, accounts are split between x11, x13, x14 and x15
  10. Anna

    Accidentally deleted Domain

    The migration process is done on a higher access level then I have so I wouldn't be able to pull the package from the old servers, and I'm not sure I'd have the access to restore the package onto the new server either given it needs to be run through some conversions as it is going from cpanel...
  11. Anna

    Increase storage limit

    With this short time in between you asking for increase we'd have to have a full explanation of what the files are for. As per tos there are some limitations as to what you can and can not host, game files for instance is prohibited. While we're happy to increase for legimite reasons it seem...
  12. Anna

    Can't log into my wp-login WordPress site. Why is this?

    The only way to check how wordpress is configured from DirectAdmin would be to check in the database using phpmyadmin as that's where the setting is stored.
  13. Anna

    Error

    Looks like I managed to find the issue on your site. For database host I changed to "localhost" as that is the only option that will work properly with DirectAdmin as it is setup now.
  14. Anna

    My Weather site won't show updated jpegs

    Yes, migrations have you moved to another server, although the old ones are up and accessible by ftp still. Your new server is x15.x10hosting.com
  15. Anna

    migration

    I wish I could give you an exact answer on that, but I lack that information as well at this point. All I know is that there were some unforseen events that delayed the process but I have not heard by how much.
  16. Anna

    Delete my free account

    At this point, during maintenance, it will not be possible to delete any accounts.
  17. Anna

    I keep getting blocked/locked out since Direct Admin.

    If you are going directly to DirectAdmin, your username is the same as here at the forums It is however recommended that you use the sso login from our main page as that is the ONLY place of login that will count towards keeping your account active. The password should be the same as you use...
  18. Anna

    Can't log into my wp-login WordPress site. Why is this?

    If you at some point, within the settings of wordpress, told it to use https for your domain you would have to check this article and chose one of the methods to change it to use the http version of the domain https://wordpress.org/support/article/changing-the-site-url/
  19. Anna

    Can't access the panel, can't log in through ftp, site displays blank page.

    Are you able to login if you go to https://x12.x10hosting.com:2222, note that you should then use the hosting username and not email, if you click the "quick ftp" on the sso page it should tell you the username if you are unsure what it is. On ftp, what error are you getting, if any? Are you...
  20. Anna

    Accidentally deleted Domain

    It would seem that you did not do the same as above, you renamed the default domain and that should not affect your ability to login. However I did find your IP as being blocked by firewall, reason was: "Failed DirectAdmin login". I have unblocked your IP.
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