Search results

  1. Anna

    Account control panel not working

    x11 did have a fit earlier today but should be working properly now.
  2. Anna

    Email missing after migration

    993 is usually IMAP, while your configuration wants POP. Port for a POP connection is typically 110 (non ssl) or 995 (ssl), so my suggestion would be to try with port 995
  3. Anna

    Website can't be reached

    I'll do my best to keep you all informed as I recieve the information myself. Hopefully Corey will make an announcement when all is fully done.
  4. Anna

    Is x07 server still migrating?

    I get that on x11 as well, so seem like serverside issue. Changing php version for your account has no effect on how server is working.
  5. Anna

    Website can't be reached

    You could create a new database to import into and check, could be it just means it was downloaded today. But if it isn't a backup that you created prior to today I'd assume it is the same as you have already. I have not heard a firm deadline, last I heard was that the first pass would if all...
  6. Anna

    Website can't be reached

    Upload the entire thing, the whole archive is your backup. Are you sure that one is your old working database, as it does have todays date on it? Make sure you are in the designated database when you do it.
  7. Anna

    Website can't be reached

    What do you have? Typically when you make a backup with phpmydmin you end up with an archive that you should restore in its full, or you end up with one big .sql file.
  8. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    I know it isn't there now, but if that was how it was initially setup that could be what's causing part of the problem, information gets cached on various levels. I get your site without the redirect currently.
  9. Anna

    Website can't be reached

    you are using what you would for x14.x10hosting.com directly (that is an option), or what you use for the sso page? Since you asked regarding the x14 address I assumed you were aware of the difference in user. The hosting account have the same username as your forum user and that was what I...
  10. Anna

    Is x07 server still migrating?

    There would be work being done still, though not sure exactly to what extent as I'm not really involved with the process. Some adjustments to settings are bound to be needed for example and from what it sounded when I spoke to one admin the other day there may be a second pass on syncing files...
  11. Anna

    Website can't be reached

    Yes, the login information for that would be the same as you do for x14.x10hosting.com (it will be automated eventually). I understand you are confused.
  12. Anna

    Website can't be reached

    Then one of the methods in the linked article might suffice. Though there might be more to this, I saw that there were files/folders that indicates of a used wordpress installation while the contents seen is that of a fresh install. This makes me think that the original database might have...
  13. Anna

    This page isn’t working HTTP ERROR 500

    I assume that screenshot does say something about why you can't connect but I do not understand the language in it so could you please translate for me?
  14. Anna

    Is x07 server still migrating?

    Your account are migrated, but I can't figure out why you are getting that response. I have been poking around and I see nothing out of the ordinary, and my account on the same server does not have that issue
  15. Anna

    i need access to my control panel

    I'm sad to inform you that right now I can't do anything as I are no longer able to login to the old servers (license is expired so you wouldnt either sadly). Our quick access backend does show you as unsuspended but I noticed that your site is redirected to the suspended page. Last I heard...
  16. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    As of right now I am no longer redirected. I did flush my dns just recently for another reason though. If you had a permanent (301) redirect, that could have been cached on dns level even. I still need to make sure the correct IP sticks to your domain though.
  17. Anna

    Website can't be reached

    As long as you have the latest version of wordpress the php version isn't going to be an issue, you should even be able to bump it up to the highest available. And yes, you should be able to change the login details within softaculous under edit.
  18. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    I will have to talk to higher admins, as the IP ones again reverted back to the incorrect one although I did correct it a few hours ago. I have made changes so for the time being the site is served from the correct IP, but given that it changes itself there's something else in play.
  19. Anna

    Website can't be reached

    No, the old panel is completely out of the picture. But in directadmin you do have softaculous under "Extra features" and that is showing that you do have a wordpress installation active. You should be able to alter those details through softaculous. There are other ways as well to regain...
  20. Anna

    Email no longer working following migration

    I'm very sorry that your site got deleted when you removed the domain pointers, we would surely have made notes about it if it had occured during our testing, at no point have adding/removing a domain pointer caused any alterations to my files. As for migrating the emails, not sure there is an...
Top