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That sums it up neatly. We're working on sorting it out, but there were a bunch accounts affected so it could take a little while. Trying to login to directadmin may also fail and result in a blocked IP so please avoid trying until you see your site up, or otherwise hear it should be ok.

I have bumped you up as well. I'd recommend cleaning some emails though as a large portion of your diskspace usage is from emails.

I honestly don't know if it would have sorted automatically, we would have been able to pull backups to restore it though, but that may have taken some time to get to.

You did miss the step of copying all files from the public_html/wp/ to public_html/ folder. That was an important step as to getting the site to be on the domain root, I have copied over all the files for you. Once you have confirmed that it does work properly to login to your wordpress...

I have set your account back to 1 gb.

They would not clash, the script have no idea you have more then one database, but mark it by ticking the square next to the name should give you the option to delete it

The IP for x13 is: 198.91.81.13

We're working on retransferring those that are affected, please avoid trying to login until you see your site is up to avoid having your IP blocked.

The paid clients are not migrated, the revenue from that covers the extra cost. The issue that you can cause by trying to login is that you get blocked by the actual server from failed logins, going to the sso page should not cause issues it is when you click open cpanel you risk block. There...

Softaculous does by default put the installation in http://www.delaboleunitedafc.x10host.com/wp/ You can copy all files to the public_html root, but BEFORE you do that, login to worpress panel change the information in site url and wordpress url to reflect this change. You find this under...

If you look under mysql managment, can you confirm that the database is present there? If it is, click on the database name and verify it has a proper user. Is the script using localhost to connect the database? That information should be in wp-settings.php if I recall right. If those parts...

Unfortunately x15 ran into an unforsseen issue, short story is a large number of databases failed to transfer properly, so some accounts need to be retransferred. If yours is one you may get that as the domain is already pointed but the server does not yet have a notation of what folder it...

Domains -> <yourdomain> -> public_html The public_html folder you see in the root is just a link to the above one though. Though I just spoke to one of the higher admins, and the license for softaculous should now be sorted if you want to try that option again.

No problem. I try my best to keep you guys informed as I get the information (which sometimes is a bit sporadic). I am one of those that volunteer my time outside of my regular work, and I have some level of access to servers for the minor issues.

I found your IP in the block list for too many failed logins, possibly related to the above mentioned where existing accounts may fail to login during this extra load

Due to unforseen issues x15 will need a few more days to be fully loaded up with accounts. There was an issue with transfering databases that caused some extra work and it is possible that accounts already on there may exprience login isssues for a bit.

either by use of ftp or by use of the upload button present in the filemanager, make sure you are in the folder where you want it to end up before starting the upload.

That should be something we pay for, I'll let them know the license is missing on your server. Start with going to wordpress.org and get the latest package there, once downloaded from there upload to your site, you can upload the entire archive and extract on the server, this usually creates a...

If you deleted all files, have you uploaded a new version of wordpress, if not there would be no such file indeed. Having no index file of any kind will give an error when going to the domain as it is a security risk to display what files there may be if there are any other present. You would...

I have unsuspended your account for you.