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  1. Anna

    Unable to access e-mail

    mycoo368 is right, your account is on x11, you would not be able to login to any other server.
  2. Anna

    Request for increased disk space

    I have increased your diskspace.
  3. Anna

    X11 Server issues accessing DirectAdmin, email, FTP

    When going to the server directly, you would need to use the hostingaccounts username, not email (if that's what you are used to for login to the sso page). The hosting username is the same as the username for your forum account. I have confirmed the account is indeed present on x11 For ftp...
  4. Anna

    Migration breaks website and email

    IP address for x14 is: 198.91.81.14 which is what you need to put into the A record at cloudflare. The ip you have in your post is likely the IP of cloudflares servers. That is the correct path for .htaccess The rewrite condition may not exactly be a redirect from a server point of view, but...
  5. Anna

    https://xo5.x10hosting.com:2222/CMD_LOGIN

    Unfortunately not when it comes to when it will be fully done, it would appear to be the last one to go though. There were some issues with databases not being properly transferred from the previousöy queued server and some accounts had to be retransferred due to this which has delayed the...
  6. Anna

    Outlook client Settings.

    There would not be a proper ssl option using your own domain, using x12.x10hosting.com would however allow for proper ssl connection, otherwise those server settings should work, though I don't think you'd need to specify the port as that would be dependent on ssl or non ssl connections. Are...
  7. Anna

    Apache is functioning normally

    Yes, I can only check the IP that matches what you post from (I look the IP up through the forumsoftware)
  8. Anna

    Account won't unsuspend

    I was unable to unsuspend you in the backend likely due to transfers being ongoing on the server you are moved onto. I have however unsuspended you on the serverside. It is possible that you won't be able to login through the sso for the time being, and unfortunately there could be a sync...
  9. Anna

    Apache is functioning normally

    Your IP was found as blocked in the firewall, I have removed that block. As for the page returning nothing, that could possibly be due php version not matching code, some functions are removed from newer versions of php and blank page is often an indiation that code wasnt executed properly. You...
  10. Anna

    "Invalid Invalid login information provided" error when trying to login

    Your account does not appear to be suspended, however your IP was blocked on the directadmin server due to too many failed logins. I have removed that block.
  11. Anna

    Apache is functioning normally

    In your case it would be due to the https, that is a known apache issue where that response is given when there is no valid certificate. If you have redirect to https by means of .htaccess you would need to remove that part. If you have it by means of settings in an app you may need to edit...
  12. Anna

    No encuentro mi moodle, donde esta?

    There may be some other members of the forum that can speak spanish (guessing that is the language), but I do not know any spanish at all and will thus not be able to answer any questions asked. Please use english for support inquiries.
  13. Anna

    Would love to know my new info in regards to the migration.

    You should always use localhost for database host, as you indicate the ones that do work just set localhost on the rest. Connecting to the database form an outside source is not possible so there's no need to use any other, but x12.x10hosting.com is your new server. phpMyAdmin should be...
  14. Anna

    Disk space reverted to 512MB

    I have bumped you up so you should be able to delete more efficiently now.
  15. Anna

    Website Down

    If you done it too many times, the login page (the hosting login at x#.x10hosting.com that is) will timeout since you are blocked from entering the page
  16. Anna

    Error establishing a database connection

    As for the database issue as per the two first posts, we noticed a bunch of databases didn't transfer properly to x15, we're working on that, though for some accounts that means a retransfer is needed. During this failure to login may occur so it is adviced to not attempt it until your domain...
  17. Anna

    PDF Export Issue

    Since it seem the errors in your screenshot are about depreceted functions, perhaps you need to roll back to an older version of php, all accounts would have been set at 7.2 native. Using older, and no longer supported, versions is a security risk but you are allowed to go back as far as 5.6 In...
  18. Anna

    Website is down for more than 24 hours now

    I do get a cloudflare error on your domain, since there is no automatic cloudflare configured with directadmin, though we hope to get that sorted, you would need to login to your cloudflare account and update the A record for the domain. The IP for the new server is 198.91.81.12
  19. Anna

    inactivity suspension not lifted?

    Your account should also be good to go momentarily
  20. Anna

    Disk space reverted to 512MB

    I have bumped up your discspace. You do not quite qualify for 2 gb as of yet (you would need to use initial quota plus at least half of the added space from last increase)
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