Search results

  1. Anna

    cPanel down for 2 days now

    We're moving from cPanel to DirectAdmin. Your account will during this process be moved onto a new server. You can read about why here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ Unfortunately this cPanel will be unavailable for now, even if you could get...
  2. Anna

    Website not loading. HTTP ERROR 500

    It appears to be related to your .htaccess, I removed the section about wordfence just to test and it worked properly for me after that. I did put it back though as it probably isn't the whole thing that causes it but rather some part of it.
  3. Anna

    403 Forbidden - You don't have permission to access this resource

    Do you have an index file (index.php, index html)? If not, are you looking to get it to show a list of files? To get a list of files showing, create/edit .htaccess in the public_html folder for your domain and add this line: "Options +Indexes" without quotes. Do you have any scripts installed...
  4. Anna

    Unsuspension not working?

    Unfortunately the automatic unsuspensions doesn't work properly during the maintenance, I have unsuspended you manually now.
  5. Anna

    "We're removing the suspension now..." Stuck

    I have manually unsuspended your account and you should be good to go soon.
  6. Anna

    Need help with x10 free hosting & GoDaddy Domain

    The wiki page is actually obsolete since free hosting no longer uses cPanel. To show the same content as your main domain the new option would be called domain pointer (that does however NOT allow for creating email accounts etc and would typically be used if you own to spelling variations of...
  7. Anna

    Mx record issue

    Have you seen the MX Manager located under the section "E-mail Manager"?
  8. Anna

    Would love to know my new info in regards to the migration.

    Accessing the database from an outside source should never have worked as it the port shouldn't have been open in the firewall. Anything you have installed in your account can connect the database using localhost.
  9. Anna

    No CPanel Access

    Free hosting will continue to be available, only with using DirectAdmin as the management panel for users instead of cPanel.
  10. Anna

    Website Down and No FTP or DirectAdmin Access

    Found your IP in the firewall as well, due to Failed SMTP logins. I have unblocked you.
  11. Anna

    Website Down and No FTP or DirectAdmin Access

    I found your IP to be blocked in the firewall due to "Failed SSH login", please note that ssh is not available for free hosting accounts. Secure ftp would be done over the ssh port (22) so please make sure your ftp client is set to use 21 to avoid it happening again. I have unblocked your IP.
  12. Anna

    Site Migrated, but Wordpress & Mail not Working :-/

    1. You should not need to change anything in the .htaccess that I know of, though if you have an notation for "RewriteBase /" you might want to try removing that (or add a # before so it is ignored but still there if you need it reverted). I assume you have kept worpress properly updated? If...
  13. Anna

    xo6 server migration

    Trying to login to the server before the account is migrated usually ends up with an IP block in the firewall. So until you see that you are directed to directadmin when logging in through the sso page you should assume your account is not moved.
  14. Anna

    Redirected with old Cpanel, now I can't remove it with the new DirectAdmin

    I cannot safely delete accounts during maintenance, as it would only be possible to delete it from parts of our system.
  15. Anna

    xo6 server migration

    If I'm not misstaken xo6 is the one currently transfering (and the one we had to redo some accounts from due to them having failed restoring properly, databases missing etc), once all accounts from xo6 is completed xo5 should be the last to go
  16. Anna

    Several Issues on x11

    The nameservers are still the same. Have you added the domain in your account (using domain manager -> add new), it does currently not show as having any A record on a lookup. I have no idea how email accounts would disappear and reappear on themselves, unless you made any changes to the domain...
  17. Anna

    Changing server

    I haven't heard any resent other then the fact that it is a bit behind the original schedule due to a couple unforseen events, one being a bunch of accounts failed proper transfer and had to be redone.
  18. Anna

    Reset site !

    There's not really any button that resets the site (account). The only option is to manually remove the files that shouldn't be there, for the site itself that would be all files WITHIN public_html for the domain in question, do NOT remove that folder itself, and then removing any databases...
  19. Anna

    Can any staff check if my account got IP-blocked?

    Your IP is not currently blocked, assuming you posted from the same IP as you may have blocked. I have confirmed that your account is indeed migrated as well.
  20. Anna

    Account has been suspended

    Your account should be good to go. However, cPanel is not the option any longer. Your account has been migrated over to a new server with DirectAdmin on it.
Top