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There are no option to use a backup for the DNS records for individual users (that is only part of the serverwide backup in case of crashes). It would be part of the migration package though, but I do not have access to that, and using it would restore everything to how it was just after the...

The certificate for x13 should not be a cpanel issued one as cpanel is not in use, so it is odd that you get that as issuer, unless it is somehow cached for your domain since earlier. The certificate that is present on the login page for DirectAdmin is issued by let's encrypt, which would...

The account was terminated on July 24th after having been suspended for 3 weeks, given what I see for logins it would have been inactivity that caused the suspension. The last login I see before december is from May. For free accounts it is required that you login at least once every 30 days.

Only the server address itself will have a full certificate, in your case that would mean using x13.x10hosting.com as host, the individual domains that belong to users does not have ssl support.

Your IP should now be removed. If you experience problems logging in, please let me know before you try so many times you end up blocked again so we can solve the underlaying issue.

They were never ment to be activated in the first place, it is one of the features we reserve for the premium hosting. We'll apparently have to run through the servers once more to make sure the features that are activated are the same for them all. To allow you to remove the forward I can...

SSL is not supported on free hosting and thus should never have been an option in cPanel although I have heard one server for some reason had it turned on at some point in the past. There is no option for it in DirectAdmin and no renewals will occur. The provider of the free certificates you...

If you go directly to the DirectAdmin and not via the sso page it would be the username (alittleh). And yes it should work with the same password as you have for the sso page. Email is only possible to use when you login at: https://x10hosting.com/sso/login It is a small possibility that the...

Databases would be restored at the time the account was migrated, if you can confirm missing tables that means something must have gone wrong. At this time I do not have access to any backups, though I'm told that backups will be made available through DirectAdmin once all is completed. If you...

Yes, you will probably have to be on an older version to make the upgrade, and you may have to do it in steps depending on what version you are at. I have no way of knowing what version you were on previously but I would guess on 5.6 as a starting point, because if you were on any of the later...

Your domain is not as listed above, it is: writelatexcv.x10host.com We haven't been given out .x10hosting.com domains for a few years now so it was never that for your account judging by creation time.

I have manually unsuspended you as well.

Try switching to an older version of php, you will find this option under "Extra Features". By default all accounts are put on php version 7.2, some older scripts may use the depreceted mysql_connect function and require older php versions to work properly. Judging by what is causing the error...

I have ublocked your IP. Reason was failed DirectAdmin logins.

I have now unsuspended your account manually.

I have unsuspended your account and it should be good to go momentarily

Normally we don't provide support regarding scripts, but due to the circumstances I went in and looked at your account. All I had to do was change one thing in your config.php, I altered the wwwroot to use the non http domain.

I was unable to unsuspend you in the backend likely due to transfers being ongoing on the server you are moved onto. I have however unsuspended you on the serverside. It is possible that you won't be able to login through the sso for the time being, and unfortunately there could be a sync...

We are looking into finding a workaround so at least the proper content would be shown when using https. Free hosting does not support ssl so it would still lack certificate but be viewable. You would need to configure your script to use http only and the how would be depending on what script...

I have bumped you up a bit. Please note that you are also closing in on the INODE limit, that is one thing that can not be increased for free hosting. An inode is a file or folder in your account, including saved mail.