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  1. Anna

    can't point my nameservers

    Some country specific domains would require that the domain is added to the name servers before you can change them at the registrar, this means we need to manually intervene and add the domain to the nameservers before you can actually set the name servers. Ps. there's no ns3 and ns4, we only...
  2. Anna

    Addon domain related issue

    I see that the domain in question is currently set as a parked domain in your account, and properly lists as such in cPanel as well. Is there any issues with this still?
  3. Anna

    I think I require assistance..

    What is the domain you are trying to add? How long ago did you set up the name servers, propagation can cause a bit delay before our servers see that the domain is using our name servers. Also, are you using x10 basic or the fill cPanel x3 theme? I've heard some issues prior about setting addon...
  4. Anna

    little confused at what to do NEED HELP !

    Of course he could, not all forum softwares would be available there though. And in my opinion it is better to install "manually" as you control more then, such as what database to use (softaculous for instance does not allow you to put more then one script in each database, while if you install...
  5. Anna

    Unable to add my domain

    We do require that you set our name sevrers before adding the domain, as a means to verify the domain is yours to add. Pointing a domain to our name servers IP using an A record is not going to work in any scenario, as the domain in that case would point to that server and not the one that...
  6. Anna

    2nd Addon Domain Not Working

    What is the second domain? You might need to clear browser cache as the "coming soon tend to get stuck sometimes". Moved to "Free Hosting" which is the support section.
  7. Anna

    Lost ftp access

    Could you please paste the entire error message? Do you get the same issue if you use the domain without adding ftp (inp.x10.mx)?
  8. Anna

    my domain don work

    Looks like your domain works now, I get an installer script. If you still get the coming soon page please clear your browser cache.
  9. Anna

    MY FILES GOT DELETED!

    Personally I'm not sure what happened but I assure you that it is something we don't want to be happening at all. Rest assured though that in case of server issues we do have backups available if needed.
  10. Anna

    little confused at what to do NEED HELP !

    Step one would be setting the domain up for use with your free account here, to do so you need to fist login at your registrar (godaddy.com) and set the name servers for the domain to be ns1.x10hosting.com and ns2.x10hosting.com. Once you done so and given it a few minutes (can be longer but...
  11. Anna

    File uploads aren't working

    What errors did you get in your FTP client? What is the page that you have problems with? Ps. for support you should be posting in the "Free Hosting" section.
  12. Anna

    Domain issue .tk

    The domain has been changed. Please note that there may be a small delay before it is fully functional, and don't forget to update any scripts you may have to reflect the change.
  13. Anna

    domain change

    Yes, for premium accounts (and vps) you need to sign in at https://clients.x10hosting.com/clientarea.php and open a ticket.
  14. Anna

    domain change

    For support in changing the domain of a VPS you need to contact support through clients area. If you mean for a free hosting account you should be posting in "Free Hosting". Do note that for a free account the main domain must be one of the ones we offer when you sign up.
  15. Anna

    File structure has changed in CPANEL - Site not active

    No, only having the interface in English won't be enough to comply with the ToS. The majority of the content need to be available in English, meaning that if you for instance have a forum at least 90 % of the user generated content should be English (or have translations alongside any other...
  16. Anna

    File structure has changed in CPANEL - Site not active

    Account has been unsuspended.
  17. Anna

    index.php not showing up: Access Denied!

    755 is generally for folders, 644 generally for files.
  18. Anna

    index.php not showing up: Access Denied!

    777 will cause an error as that means world writable and is a huge security breach, so the servers are configured to throw an error on that.
  19. Anna

    index.php not showing up: Access Denied!

    I see your site just fine when I tested right now, do you still get that? Though, right now there's an index.html serving the site and no index.php present. Keep in mind that your php files would need to have the permission set to 644
  20. Anna

    File structure has changed in CPANEL - Site not active

    There would need to be a manual 1 to 1 translation of all content into English, Spanish or French in order to comply with ToS. Automated, on the fly, translation scripts are not good enough. The English version would need be easily accessible from the main page of the site. If you agree to...
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