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  1. Anna

    Internal Server Error

    Make sure that files has 644 set as file permissions, and folder set at 755. Very rarely will they need to be anything else, and having them at 777 will cause a server error if the file/folder is viewed directly in the browser.
  2. Anna

    Regarding Account Suspension

    The answer is no. The account will be terminated sometime after it has been suspended for at least 14 days.
  3. Anna

    unsuspendeing please

    On premium hosting there's no language restriction, so it all would depend on what that file is when it comes to the account being legal on a premium account. Do note that Illuminated will NOT be enough to get passed the language rule. For premium TOS: http://x10premium.com/terms.php I'd...
  4. Anna

    Regarding Account Suspension

    Yes, under a permanent suspension all access is revoked, no backups will be made available.
  5. Anna

    Regarding Account Suspension

    Hello, If you allowed them access, it is not really a compromised account. You are responsible for everything uploaded by yourself, and people you grant access, as well as for keeping passwords private and secure. In this case this means the suspension will stand as permanent, you gave them...
  6. Anna

    Account suspended, i dont know why

    It seem the system hit on your wp upgrade. I tested the automated upgrade on my account on a free server, and it ran smoothly without getting me suspended, so might have been caused by a temporary issue causing a delay on the upgrade. I have unsuspended your account.
  7. Anna

    web page not working

    We run linux servers, asp needs windows servers. Further more, free hosting does not support asp.NET either, while Illuminated and Premium Hosting does. Do note though that both options support asp.NET through mod_mono, and have best support for asp.NET v. 2.0
  8. Anna

    Adfree-infinity?!?

    Your account has been upgraded. Ps. we can get all information we need from knowing your forum account.
  9. Anna

    Now opening

    Hello, If it works for your friends but not you, that would suggest the problem is at your end, if it was the server it would be the same for everyone. I was also able to load up both your domains just fine. DNS propagation, the time it takes for a new domain to come fully live, does vary...
  10. Anna

    Adfree-infinity?!?

    adfree-infinity would be the package all new signups get now. We can change your plan to that if you like, but be aware that while bandwidth and diskspace is increased, to unmetered, the number of databases, addon domains, parked domains etc does decrease from what you have now as decalzo...
  11. Anna

    I want to update my domain please !

    Note that no changes will be done whatsoever to your currently suspended account. We will not change the domain in order to make the currently used one available. It will become available when the account is terminated, no sooner.
  12. Anna

    request to delete account

    I do not see a hosting account linked with your the forum account you currently post from, nor is that a valid username for cPanel (too many letters/numbers). We do not remove forum or client accounts.
  13. Anna

    request to delete account

    Your account is currently suspended for a TOS violation, which means it will be deleted automatically in due time. We do not expedite the deletion in these cases.
  14. Anna

    My hosting account is terminated

    Hello, That account was terminated on December 10th last year after having been suspended for more then 14 days. This means you'd need to create a new account and upload any backup you have.
  15. Anna

    My hosting account is terminated

    Hello, If it is indeed terminated, there'd be nothing there to reactivate, you'd need to sign up for a new account. Under what cPanel username did you have your account? I can check if it is indeed terminated, or if not what status it is in.
  16. Anna

    my account is suspended..

    In your case, would likely mean you were scammed, because the files you uploaded is not legit. Nulled scripts are pirated, illegally modified scripts. We have zero tolerance for this, which means your account is permanently suspended.
  17. Anna

    Account Suspension

    From the TOS:
  18. Anna

    acount suspended

    Yes, you are not suspended for resource usage, you are suspended for violating the TOS, so the upgrade will do absolutely nothing to change the situation. There's nothing you can do to change the state of your account, suspension is permanent.
  19. Anna

    Account Suspension

    Hello, Your account is currently not suspended
  20. Anna

    Un Suspend My Account

    Hello, Your account can only be unsuspended if you provide your license number for vBulletin, we will verify it with them to make sure it is legit.
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