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  1. Anna

    Illuminated Package

    Currently Illuminated is not on discount, you'd have to pay full price. Speed is a better then Boru, it can be compared with our premium hosting.
  2. Anna

    WebHost Help

    It has been verified there was indeed a glitch, this should be sorted but it may take a little time for the system to catch up on outstanding requests, such as account creations.
  3. Anna

    Please restore my account.

    Your account was suspended due to you uploading a proxy script to your account. This is prohibited by our TOS, and also something we have zero tolerance for. Your account will remain suspended until it is automatically terminated.
  4. Anna

    not able to get into cpanel

    cpanel, https://boru.x10hosting.com:2083/login/, does have a different username then your control panel (https://x10hosting.com/control/) so same username will not work. I see you have a password update action listed, so that might not have been fully carried over to your cpanel account, I've...
  5. Anna

    About my suspended account

    There's nothing you can do to get your account reopened, we have zero tolerance for nulled, illegal, scripts, thus the suspension is permanent. It is always YOUR responsibility to check that the scripts you upload are legal and does not violate our TOS. All access to your hosting account has...
  6. Anna

    Suspension - High System Resource Usage

    Hello, I'd say it was the number of concurrent php processes that caused the suspension, this is a snippet from the log: While you at that time also were over the limit for mem usage, I don't think that'll continue to be a problem if you can get the concurrent processes (commands) to drop...
  7. Anna

    username

    Hello, It is not possible to change the username (not forum, nor hosting). For hosting, only option is terminating current and sign up for a new. For forum, you can create a new forum account and use the swap function in your account panel to relink your hosting account with the new forum...
  8. Anna

    Request

    You're not going to get access back to your account, for any reason. Spamming is something we have absolutely no tolerance for, the suspension is permanent, and your account will be terminated in due time.
  9. Anna

    Please "Unsuspension of your hosting account."

    Hello, I have unsuspended your account.
  10. Anna

    transfer main domain to another account

    Since it is currently your main domain, you need to switch it out for another main domain in your account panel. By doing so it will be available for being attached with another account. However, keep in mind that you are only allowed to have ONE free hosting account, having more then one is a...
  11. Anna

    My domain name does not exist.

    Please note that all and any changes to DNS, such as adding a new domain to the system, which is what occurs both when an account is created, and when changes are made to the domain(s) attached with that account, can take anywhere between 2 and 48 hours to fully propagate. Until that is...
  12. Anna

    Help

    Cesar Orellana is not the name that is listed in our billing system for the hosting account you are asking about, nor is his email listed as a contact email. We can only give the details out to the actual account owner, which would be a Mariel Ramirez.
  13. Anna

    a couple of suggestions

    Yes, that's what I mean with the email. Don't think I can affect the credits, so those would start at 0.
  14. Anna

    Need Help getting started.

    there is, you can access it at http://sitebuilder.x10hosting.com
  15. Anna

    Question about having games.

    Flash games, which are most commonly used in forum arcades and such, does usually not depend on having a database connection and reloading/querying the database every few seconds (which is the main reason for disallowing chat scripts). That said, I can't guarantee them not to trigger a HRU...
  16. Anna

    Please unsuspend host !

    Can't do. We have Zero Tolerance for the use of nulled, illegal, software. This means that your suspension is permanent, all access to your account is permanently revoked, and your account will eventually be terminated.
  17. Anna

    Help

    The domain you provided as well as the ftp user you provided, is added onto another users hosting account as an addon domain respective an additional ftp account. We can not give details out to anyone but the actual hosting account holder regarding a persons account. You would need to get in...
  18. Anna

    why Suspended

    That would be the problem, we are not a file storage service. We provide hosting space to develop a site. Your account is permanently suspended for breaking the file hosting part of the TOS by uploading game files.
  19. Anna

    Site Account to Forum Links

    On the first page after logging into your account panel you should see a yellow square with information about your forum and hosting usernames. Clicking "Visit" takes you to the forums.
  20. Anna

    Account unsuspension

    Can't do that, we have a strict zero tolerance policy for these types of TOS violations. The account is permanently suspended, all access forever revoked. Eventually the account will be terminated.
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