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That'll be just fine, I can find out the full path. Give me a few minutes and I'll sort this out for you.

What folder holds the content that is supposed to be showed with that domain? I'll sort it from the backend.

Sure does look like you have, in the file the system reported, I do find this: define('RAPIDLEECH', 'yes'); Suspensions for TOS violations are permanent, which means the account will remain suspended and no access will be granted for any reason.

I have unsuspended your account. If you want to get rid of the need to login once every 31 days, plus get a little boost to your account, check out our Prime Membership

Domain should now be cleared from the server, if you still can't add it, please let us know what folder it should point to and we can sort it for you.

Support is dealt with through the forums for free hosting. I do not see that domain listed as an addon in your cPanel account, which would likely be why it doesn't work. Do you get any errors when you try to add it? If so, please let us know what error you are getting. I have changed the title...

Hello, For prime membership the only option is paypal.

For the account panel, http://x10hosting.com/control, you should be able to login with the exact same details as you have here at the forums. For cPanel the user name is different, you can find the user name and reset the password through the above link.

For support regarding paid account, it'd probably be a good idea to use the ticket system in the clients area, which can be found at: https://clients.x10hosting.com/submitticket.php, most of the people helping out here do not have access to the premium hosting system. Further more, we do not...

In extreme cases it can be as much as 72 hours, but it would normally be within 24 hours of sign-up.

if you buy premium at http://x10premium.com, we can move your entire account over for you, all you need to do is open a ticket in the premium ticket area and let us know the details of the free hosting account to move (cPanel name being most important). On premium, you can still get suspended...

If the account has already been terminated, there's nothing to restore. You can sign up for a new account though if you wish. There's no hosting account linked with your forum account, what was the user name so I can check if the account is actually terminated?

We do not provide backups, nor allow access to get backups, for accounts that are permanently suspended for a violation of TOS.

I have unsuspended the account. Note that only logging in here, at the forums, will count as being active. Logging into account panel or cPanel does not count in this regards.

Hello, I have unsuspended your account. If you want to get rid of the need to login once every 31 days, plus get a little boost to your account, check out our Prime Membership

Should be sorted now. Seem the server still had you partially suspended, which could be related to the misconfiguration I saw regarding your password. To avoid future problems I'd recommend that you try to reset the password through account panel so it gets stored correctly. If you run into any...

descalzo: it may show in account panel (account query) while being removed server side, which would prevent them from changing it. I have noticed that account panel seem a bit slow on sync lately. bluehat_16: Do you currently have it listed as addon, or parked, domain in cPanel?

Hello, What error do you get when trying, if any?

I have unsuspended your account.

As your reason says, shell scripts is prohibited by TOS. We have zero tolerance for things like that, which means the suspension is permanent.