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  1. Anna

    My hosting is suspended

    Hello, I have unsuspended your account. Should it happen again you can do so yourself through the account panel. If you want to get rid of the need to login once every 31 days, plus get a little boost to your account, check out our Prime Membership
  2. Anna

    Gaming Server

    We do not have any free VPS service.
  3. Anna

    Delete Account

    I have set the hosting account for deletion, it should be fully removed within 48 hours. Note that we do not delete the forum account.
  4. Anna

    Illuminated Server

    The addon domains should now be sorted as well.
  5. Anna

    Can't Access phpMyAdmin

    See PM.
  6. Anna

    My passwords no longer work.

    Looks like there was some misconfiguration regarding how your password was stored on the cpanel server, which probably prevented the system from getting updated. I have changed your password to a temp one, see PM.
  7. Anna

    Could I earn some money by making friends of mine register to your services?

    Note that they'll need to sign up for a premium service in that case, if I'm not totally misinformed.
  8. Anna

    x10Hosting Giveaway Official Details

    Yes, to be entered that is all you need to do. However in some cases we may have something like "five first to do this" will win. Just as the first give away was done. Others may be we take all nicks from twitter and all users in facebook and put into a pool where we randomly draw the winner(s)
  9. Anna

    What is the real disk space for unlimited hosting?

    you can see the differences regarding specs here: http://x10hosting.com/free-hosting-comparison Another big difference between free and premium is that premium is more stable, mainly due to less users per server and there's less likely to be someone (intentionally) abusing the service...
  10. Anna

    Question about account create queue

    There is not a separate process queue for signups as far as I know, so you can't say that they run at certain intervals, and not with a certain number at a time. Account creations would however probably have a higher priority then for instance terminations, but lower then suspensions.
  11. Anna

    account suspended

    If you had the same problem last week, the question is why didn't you take steps to ensure it wouldn't repeat itself. In any case, the suspension would be permanent, looks like it was done by our CEO, don't think anyone's gonna overrule that, which means there was likely more then just a couple...
  12. Anna

    Blocked by facebook

    It's most likely due to prior abuse. Someone in the past probably used a subdomain of the same domain as you do, and used it for spamming or anything else facebook didn't approve of so the domain itself got blocked. All you can do is contact facebook and appeal to them that they removed the...
  13. Anna

    Primary and Secondary DNS

    name servers are: ns1.x10hosting.com and ns2.x10hosting.com
  14. Anna

    Website not working

    I don't see any index.html file in your public_html folder. Where did you upload it?
  15. Anna

    Unsuspend

    I have unsuspended the account. If you want to get rid of the need to login once every 31 days, plus get a little boost to your account, check out our Prime Membership
  16. Anna

    Website 500 internal server error.

    This was sorted over irc, was a misconfiguration in file perms. Closing thread to mark as resolved.
  17. Anna

    Prime Membership!

    Information: http://x10hosting.com/prime-membership Pricing: 3 months: $2.95, 6 months: $3.95, full year: $4.95
  18. Anna

    website suspended

    The site tattosteve.net belongs to an account listed under another forum name, we can not provide support for an account that is not yours. It would appear as she hosts it under her account.
  19. Anna

    My site

    For support, please use the correct section; Free Hosting (you can use this link: http://x10hosting.com/forums/support.php), or submit the request through the account panel.
  20. Anna

    Using custom domain problem

    The domain has been added as an addon domain in your account.
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