Search results

  1. Anna

    I forgot my security answer please help me

    I have reset your security question, you will be asked to set a new on next time you login to your account panel.
  2. Anna

    Escalation necessary

    *closing thread*
  3. Anna

    Account login not working

    There's currently no hosting account linked to your forum account. If you have been inactive for a prolonged period of time it may have been automatically terminated. To find out what has happened we need to know what your cPanel name is/was.
  4. Anna

    escalated ticket

    You need to login with forum user name and password to the ticket area.
  5. Anna

    sd

    Gonna close this as you have gotten an answer in your other thread.
  6. Anna

    in reference to my last thread... (ticket)

    To my knowledge only an admin can do something about that, your ticket is in the admin section, unfortunately it sometimes does take a few days before a ticket is answered there, depending on what urgencies might come up (cPanel upgrade caused a bit extra work on a couple servers for instance).
  7. Anna

    suspended for linking warez

    Post here that you want to dispute. I take it that you want to do this, so I'll escalate the thread so a staff member can review your site.
  8. Anna

    cPanel Permissions Fiasco

    I'll escalate this, as it would require admin attention.
  9. Anna

    status.x10hosting.com

    There's no official status page. The one Boss posted is managed by a staff member but it is not official and might occasionally show incorrect information. However the link you stumbled upon might become an official part when it is completed.
  10. Anna

    suspended for linking warez

    Due to the nature of the offense and our zero tolerance policy, your account is permanently suspended. If you are 100% certain that all of the files you were linking to are freeware/shareware you can dispute the suspension.
  11. Anna

    MySQL Not Working

    I'll escalate this thread so an admin can have a look as it would most likely be a server side issue.
  12. Anna

    suspension problem

    I see that the suspension reason is for inactivity. It is a requirement that you log into these forums at least once every 31 days to keep the account active. Logging into account panel and/or cPanel does not reset the timer. Requesting unsuspension does not reset the timer. Before requesting...
  13. Anna

    Quick Question

    Since it's not a regular chat script, but rather a two way communication I'd guess it'll be ok. Though it all depends on resource usage. If it should come to a point where your account use too much resources your account would be suspended, the first two times you can unsuspend yourself, on...
  14. Anna

    unable to log in

    Since all is good now, I'll close this thread.
  15. Anna

    Quick Question

    Note that chat scripts are prohibited by TOS due to the resource usage.
  16. Anna

    unable to log in

    A link to a pending hosting account just came up for your forum account, so I suppose creation is just a bit slower then usual. Have you been able to confirm your e-mail address?
  17. Anna

    I keep getting suspended for not logging in for 3 to 1 day!

    You need to login to the forums at least once every 31 days. However the forum account you are currently using does not have a linked hosting account. Do you have more then one forum account? If that is the case you might be logging in with the wrong one. What is the cPanel name for the...
  18. Anna

    unable to log in

    If you have been inactive for a prolonged period of time, meaning you did not login here at the forums for 31 days your account would have been suspended. If no request for unsuspension were made with 10 days after suspension the account would have been automatically terminated. That said, the...
  19. Anna

    my new forum has a pshing virus

    yes, it just means that there at some point were a phishing site hosted on a .exofire.net subdomain, which I can assure you were dealt with promptly, but as it seems not fast enough to prevent it to be picked up by Norton.
  20. Anna

    Suspended

    Due to the nature of the offense, your account is permanently suspended under our zero tolerance policy.
Top