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  1. Anna

    Paid hosting question

    There's no upgrade option in cPanel. Cheapest plan is $4.95 a month, if you pay by year you get 2 months free, but you can chose to pay monthly. However during the sign-up process for a paid account you will have the option to enter your existing cPanel nick, by doing so you will alert the...
  2. Anna

    How to Setup MySQL db on server?

    I have never used that one, nor any other shopping cart scripts. Most scripts however comes with an installer, where all you have to do is upload all files and browse to the install script, typically named install.php that often resides in a folder called install, and follow instructions on the...
  3. Anna

    unsuspend...again

    PeterAlo: What is your cPanel nick? As Adamparkxer said, the forum account you are currently logged in with does not have a hosting account linked, which probably is why you find it suspended.
  4. Anna

    suspend problem.

    when you unsuspend your self, remember to login to the forum right after to show you're active. Also it is adviced to stay on the forums a few minutes to check what's new. On another note, you do realize it is the forums you need to login to once every two weeks? Login in to cPanel or account...
  5. Anna

    name server

    they are ns1.x10hosting.com and ns2.x10hosting.com
  6. Anna

    help me with regards to ordering a premium

    you'll have to buy / register the domain at an additional cost. The package price only includes hosting with the use of our sub domains. You can chose to register the domain through us, or you can register it at any other domain registrar you prefer. (I don't know what the additional cost would...
  7. Anna

    Domain Help

    when I click that link I get a working webpage. You might need to flush the dns cache on your computer if the domain does not work for you still.
  8. Anna

    Domain Help

    It looks to me as this would work now. I get an under construction page complete with layout. Changes to dns, such as switching name servers, can take up to 72 hours to fully propagate.
  9. Anna

    Why Am I Still Suspended?

    cPanel login has always been blocked during suspension. Although it is often confused with Account Panel.
  10. Anna

    Why Am I Still Suspended?

    cPanel is not reachable during suspension. Dunno why it has taken so long, it is usually sorted within an hour. To fasten things up I unsuspended your account from our admin interface. Remember to come here and log in to the forums at least once every two weeks to prevent your account from...
  11. Anna

    Login

    Your account were terminated on September 22nd, due to being in a suspended state for more then 10 days. When did you last visit your website? Because last week it would already have been suspended, but not yet terminated. Counting back from termination date tells me it probably were suspended...
  12. Anna

    Where did my account go?

    If you know what your cPanel name was I could check what has happened. blackjesuz can not be your cPanel name as it has to many chars.
  13. Anna

    My Account

    the account is not actually created until after your e-mail address has been confirmed. When the account is created you should receive another e-mail saying "welcome, your account is now created" (or something along those lines). That e-mail will also include details for your account. It looks...
  14. Anna

    Have no receieved confirmation Email

    have you checked in your spam folder? Also you can login to account panel, use the same user / pass as here at the forums, and request to have the confirmation e-mail resent
  15. Anna

    Please close my hosting account...

    please confirm that you have all backups you need before we terminate the account. *escalating into ticket*
  16. Anna

    Ftp Problems

    For ftp you should use the following: host: yourdomain.x10hosting.com user name: your cPanel name password: your cPanel password port: 21 (default for ftp protocol) Name servers: ns1.x10hosting.com and ns2.x10hosting.com Most other things you might need should be available in your account...
  17. Anna

    forum bug?

    I don't bother about those icons, I only use the "New posts" button, lists all threads with new posts nicely to me :) I have not noticed the icons going gray while there's still unread threads/posts in that forum though.
  18. Anna

    status of my account

    As adamparkzer said, it is in the TOS which you agreed to in step 7. I looked it up on logs and your account were terminated on september 4th.
  19. Anna

    My account is suspended even though I login 3 times a week

    Your account is unsuspended. Looking at your suspension report, it appears that you recently unsuspended from the first inactivity suspension. It is important that you login to the forums after the account has been unsuspended, otherwise the system will count from the point where you visited...
  20. Anna

    HTML Popup-like with previous page as background

    I think I know what you are referring to. that would probably be made with javascript / ajax functionality.
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