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  1. Anna

    Can't login to help ticket

    if the dns propagation has not been completed that means that the url it self does not really exist, but x10 has set it up so all possible unused domains show the "Domain available" page. The server that page is on is not the one where your account is, so until the DNS is updated the files...
  2. Anna

    Backup Issues

    If you were able to switch it to the domain you used to have, your old account was probably already purged and should not be affected by the rest of the purging. Yes the server is random.
  3. Anna

    how do you get icon

    maybe this can be of some help for you: http://www.davesite.com/webstation/html/favicon.shtml
  4. Anna

    Can't login to help ticket

    Hello To login to the ticket system you need to use the same details as you do here for the forum. I think your problem is related to DNS propagation, meaning the newly created address of your hosting account has not yet fully been activated all over Internet. DNS propagation can take up to 48...
  5. Anna

    Domain Problem

    changes to dns, such as switching to a new domain, can take up to 48 hours to propagate. I can see Index of/ on http://interactiveart.x10hosting.com/ You need to upload an index file.
  6. Anna

    Reactivate "voealto.x10hosting.com"

    use your forum user name / pass and login to htt://support.x10hosting.com and submit a ticket. Please place it in "sign-up issues". You need to include: desired cPanel name, max 8 characters desired domain / sub domain contact e-mail (you can specify password, otherwise one will be created for...
  7. Anna

    Stoli server down or is my website?

    are you loging into cPanel? or account management panel? Do not give out account user in public, you can pm me and I will see if I can find out what is going on. (or you could submit a ticket, as I will soon be logging of for the night)
  8. Anna

    Backup Issues

    If you read Coreys update to the first post of this thread you'll see that re-signing up is exactly what you need to do. All accounts that are left "in limbo" will be purged to allow users to sign up with the same account information again.
  9. Anna

    Stoli server down or is my website?

    I can not see an hosting account associated with your forum account. When did you create the account?
  10. Anna

    PHP mail()

    no, you will not get a php.ini file (at least not one that you can see). I'm not 100% sure on how it works for shared hosting. I've only messed with it for my testing environment on my own computer. But I've never seen a php.ini file in my account.
  11. Anna

    PHP mail()

    you can not have your own php.ini file normally mail() is enabled, and I think it is re-enabled after maintenance on your server, if not it will be in a near future.
  12. Anna

    FTP Still going to previous hosting?

    after changing dns servers it can take up to 48 hours for dns to propagate.
  13. Anna

    Account Prending

    Hello There's no definite answer for that question as it depends on if there's a creation queue or not at the time you sign up. Normally it would be within an hour from the point where you confirmed your e-mail address, but if there's a long queue it can take few hours.
  14. Anna

    Help me Oh x10hosting, you're my only hope...

    yes, you can have more then one address to your account. Only one main address though. You can have 3 parked domains, works essentially the same as main domain, they all point to the public_html folder. You can also have 3 addon domains which you can point to different subfolders, note that...
  15. Anna

    Help me Oh x10hosting, you're my only hope...

    I'd say it is likely that it as due to DNS propagation. The IP displayed in the ftp message in your first post is not the IP of your x10server. The address seem to resolve nicely to the correct IP now though, can you access ftp now?
  16. Anna

    Setting up an account with a custom domain

    in your cPanel you should have information about the shared IP for your server (in he left side information panel), that is what you need to put in for A record. CNAME is only possible if you have the domain set as addon or park, in other words still have an active usable x10hosting sub domain.
  17. Anna

    Backup Issues

    I think the information in the ticket is enough. Adding more to it now, only moves it to the bottom of the list
  18. Anna

    Backup Issues

    I found your ticket, unfortunately I do not have access to solve your problem. The problem in your case is that the domain you want is already in the system, a left over from your previous account. I moved the ticket to sign-up issues, hopefully it'll get faster attention by an admin/server tech...
  19. Anna

    Still no access

    I'd say it is an actual account issue now. All servers have been transfered. You'd need to create a ticket. Please include what your cPanel name is and, if you know, what server you were on. (the link between hosting and forum accounts are broken so we can't see them automatically)
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