Search results

  1. M

    Offline when showing active

    What is the domain?
  2. M

    Help

    Strict Mode is required on free hosting and will not be disabled. See if script vendor has option that complies with strict mode otherwise script can not be used.
  3. M

    My account was suspended without any reason

    Your domain is currently reachable. Your prior post already indicates the reason https://community.x10hosting.com/threads/request-to-restore-my-hosting-account-multiple-account-flag.216107/ You will need to wait for it to be reviewed. Making new posts isn’t going to speed up the review.
  4. M

    preciso da minha conta suport

    VPN not allowed. Please disable VPN and try again.
  5. M

    Enable ssl for subdomain

    The rate limit can not be bypassed by anyone. All that can be done is to try changing the ACME Provider to ZeroSSL. Beyond that, nothing can be done. Some have had luck using something like win-acme to achieve what is wanted.
  6. M

    Direct Admin Panel

    It contains certain system messages and a ticket system and was disabled since it does not get used with hosting
  7. M

    Direct Admin Panel

    It is supposed to be disabled, it can be ignored
  8. M

    requesting unsuspension

    The account panel informs you of the suspension reason. https://x10hosting.com/panel
  9. M

    I can't extend the SSL action

    Did you go to sslforfree.com and followed its steps to create the certificate and download the zip file it provides and extracted as instructed?
  10. M

    Account upgrades

    Can you clarify your question. Infinity is just the name of the premium plan. You would have access to ticket based support system and would log in via the x10 premium client panel. 2-year plan is not required, you’re just setting up the payment term, which can be monthly, every 1-year...
  11. M

    I can't extend the SSL action

    You did not follow the instructions. Only way it will work is if you follow the instructions that are being provided. You will need to go to sslforfree.com as the instructions above stated.
  12. M

    I can't extend the SSL action

    You did not follow the instructions properly, it is in the zip file you download from sslforfree
  13. M

    Account upgrades

    Starter or Premium? if Starter, it is $11.95 USD/yr and only accepts payments via PayPal. This plan does not allow remote sql access. if premium on the standard infinity free plan, there 1, 2, and 3-year payment options (2 and 3 year options include free domain, free dedicated IP Address, and...
  14. M

    Can't Pay Invoice Online

    It should still automatically renew as indicated in your PayPal account.
  15. M

    I can't extend the SSL action

    The rate limit can not be bypassed. All you can do is try to change ACME Provider setting between let’s encrypt and ZeroSSL or: Use service like sslforfree to create a certificate and download the zip file it provides and extract it. Follow the instructions: 1. Log on to DirectAdmin Control...
  16. M

    SSL certificate renewal

    The rate limit can not be bypassed. All you can do is try to change ACME Provider setting between let’s encrypt and ZeroSSL or: Use service like sslforfree to create a certificate and download the zip file it provides and extract it. Follow the instructions: 1. Log on to DirectAdmin Control...
  17. M

    Is it possible to restore an earlier version of my joomla from backup

    You can manage that in Softaculous as long as a backup shows.
  18. M

    SSL certificate renewal

    A glitch had likely occurred at the time. You can manually have a new one issued in hosting control panel Account Manager > SSL Certificates > Get Automatic Certificate from ACME Provider
  19. M

    Terminated

    It was likely terminated for inactivity, you are required to log into the account panel once every 30 days. Multiple emails were sent prior to termination.
  20. M

    Terminated

    It should say why in the account panel when you click into the service name. It was likely terminated for inactivity, you are required to log into the account panel once every 30 days
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