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  1. Anna

    Logged in last week, successfully unsuspended, account then terminated for "inactivity".

    By the looks your account would have been in termination queue already when you hit suspension as you did so at the same day as termination was marked, after 90 days as inactive. The logs also unsuspension time is after termination time as well, so that also indicates it was already set for...
  2. Anna

    Need assistance please..

    I'm not sure, I have not been told an eta, but usually it's not disabled for very long so hopefully will be opened up within a couple days
  3. Anna

    Need assistance please..

    Sign-ups for free hosting is currently disabled for maintenance. However, the page in your screenshot would be part of the login process rather then the signup process.
  4. Anna

    uploaded wordpress through filezilla, error: "To change this page, upload your website into the public_html directory"

    The problem would have been the presence of the default file that held that message, a file called index.html WordPress does have an index.php While both are files that would be served automatically when browsing to the domain, the hierarchy on the webserver would have put priority on the...
  5. Anna

    Domain name edit

    Then you could set one of your other current as default domain, remove the one that is spelled wrong and then add the correct spelled one. Note that deletion of domain will delete contents in that domain folder along with the domains root folder, so make sure you back up everything you need...
  6. Anna

    Error trying to activate SSL

    SSL is now enabled on your account.
  7. Anna

    Problems validating my e-mail address

    As far as I can see it looks like the email is verified. Do the message still appear if you log out and log back in again?
  8. Anna

    domain not connected

    You are not looking to transfer the domain, so you do not need the transfer code (nor will free hosting have an option to transfer a domain into the account). Your domain works fine, except for the fact you have not issued a proper SSL cert for it, the domain currently uses the server cert...
  9. Anna

    Error trying to activate SSL

    There is no hosting account attached with the forum account you are posting from, you should always use the one linked (this can be seen in the account panel under profile). To be able to assist we'd need to know your domain name to look up the account.
  10. Anna

    IP Block

    Your IP was blocked for Failed SMTP AUTH login. Make sure you have the correct credentials in your mail client. I have removed the block.
  11. Anna

    Account 92322

    That would be because you are trying to use an unregistered domain. If you want to use a custom domain instead of the free ones (subdomains) we offer during sign-up, you would actually need to register (purchase) the domain first and configure it for use with our service at the registrar...
  12. Anna

    Disk space request

    I have increased your available disk space.
  13. Anna

    Softacolous Add Backup Location

    It would want your DirectAdmin username, and the password you set for that when creating the service. The DirectAdmin username is the 8 chars you see before @ where it says: xxxxxxxx @ x1# in your panel. If you don't know that password, you can change it by first clicking on the service name and...
  14. Anna

    Difference between Free Plan VS Premium Plan

    If you scroll down a bit on the main page: https://www.x10hosting.com/ you will see a comparison that shows the most significant differences and limitations of free hosting, though on that the free is labeled basic. Among other limitations is that the resources are shared with a larger number of...
  15. Anna

    SSL Request

    SSL has been enabled on your account.
  16. Anna

    Login Problem Block Mistake

    You should now have access. The list of blocked countries is constantly evaluated and countries are being added as needed, this means that from one day to another you may see this. We always set an exception to accounts that was created before the block and that are currently complying with our ToS
  17. Anna

    Country Code Blocklisted - Why???

    You should now have access. The list of blocked countries is constantly evaluated and countries are being added as needed, this means that from one day to another you may see this. We always set an exception to accounts that was created before the block and that are currently complying with our ToS
  18. Anna

    Free Hosting Upgrade not applied

    Could you please try adding a new domain now, I took a quick look and think I found the problem and sorted it, or it could just be it took a bit longer to actually change on DirectAdmin page.
  19. Anna

    Unable to Access Control Panel and Site on Specific Network - Paypeer.app Domain

    SFTP will not be possible since that uses SSH (which is not available on free hosting). Due to this the firewall did block you for failed SSH logins. I have removed the block from the firewall. Make sure to use regular FTP as to avoid a block for failed SSH again.
  20. Anna

    Is it possible to get more memory for user fjsuzrsw

    Name change is denied. At this time we will not be allowing name changes on the forums as we need to manually update on a couple other places as well due to how it ties in with your hosting account (for purpose of us being able to verify ownership of an account the forum account is linked with...
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