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Right now, we can only wait. X10 is waiting on a vendor to respond, so there's nothing anyone can do except for the head admin to keep asking for an answer. Undoubtedly, datacenters are both overwhelmed with new traffic and also short staffed due to Covid-19, and x10 is being hit now with this...

Your last login was in December, which would have meant your account was eligible for suspension in January, and deletion in February. In March, pending deletions were done in March. Users could get their accounts restored until the end of March, but that period has now ended. In the future...

Your "main" email account (accountname@domainname.example) uses the same password as your DA login. You can change that from DA. The individual email accounts can be reset on the email page of DA, when you click the + sign at the right side.

You can also ask questions on our Discord server, if you'd like. A few admins hang out there. If you tag me (@schizzor) I can answer some questions. I've had x10premium for maybe about 5 years and an x10VPS for about the same.

What happened is in 2015, there was very little demand for Prime and Illuminated, so these plans were no longer offered. However, these users still enjoyed the plans even though they were no longer available. During the transition to DirectAdmin, these account were then converted back to regular...

This is going to be a feature of the new x10 SSO. It will sync your forum, DirectAdmin, and x10 accounts. Right now, there's no way to do that. Development has been ongoing but the restrictions in place due to covid-19 have resulted in some delays. All I can recommend at this time is to check...

I have not seen an update. However, I did see in Discord that one of the admins was volunteering to add accounts manually. If you leave a message there, you might get a reply. However, there's been an issue with the servers the last few days that's probably going to be higher priority...

It's hard to pin down. I've had it work for an hour without interruption and then only one page load a minute for fifteen minutes, with errors 99% of the time.

Good to know. At least we have something to say to people with the same issue. It would be nice if they didn't put all the junk in there, so this wouldn't happen, or put a "copy" button that uses JS to copy the text to the clipboard, but these are the things you don't think of until someone...

I get 521 in both cases, probably related to this: https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/ If you disable CloudFlare, you'll see sometimes you get empty responses and server refusing to connect, which shows up as 521 in CloudFlare.

Hm. Did you copy, paste in Notepad++, copy from Notepad++, then paste in CloudFlare? Or, did you copy and paste into both? I've seen the clipboard carry HTML formatting along with the text, but depending on the context, will only paste the text in some places, and HTML in others. If it's trying...

In Notepad++ there's a button to print everything; even spaces and newlines have a visual graphic. I've found vertical tabs and other strange things before. I'm not sure if you're using that (sounds like you are), but just in case...

You're right. I mixed up the SPF and DKIM. I know I answered one about DKIM not too long ago. Let me look for it. Edit: Looks like it also did not get resolved: https://x10hosting.com/community/threads/invalid-dkim-due-to-tabs-inserted.207023/ With the current load of open issues, I don't...

https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/

.htaccess still works; is there a specific error you're getting? Check your error log in DirectAdmin and see what the last 500 error was from. Unsupported .htaccess directives will cause 500 errors. You can request a disk space increase if you're running low, assuming an admin will agree that...

Your account may have been purged. Your last login prior to the last account deletion run was in November. In December, your account was eligible for suspension, and then by January it was eligible for deletion. In March, accounts pending deletion were deleted. Users were allowed to request...

I asked another user a while ago if they got it working, but got no reply. This is as far as I've gone with troubleshooting it. https://x10hosting.com/community/threads/not-secure.207809

This post is stickied at the top of the forum currently https://x10hosting.com/community/threads/intermittent-cloudflare-5-errors-site-loading-errors.207926/ The short version is that the admin team is on it, but there's no ETA quite yet.

If you do end up going to a premium account, make sure you put your free account information into the signup so it can be transferred by the support staff. If you see any issues, fill out a ticket in the client area at https://clients.x10premium.com since they have a dedicated ticket system and...

4/25 update - No new information. Please check back later.