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It looks like your account was purged for inactivity. Your last login was in December. Your account would have been eligible for deletion in January, and then deletion in February. Deletions happened in March, then restorations happened at the end of March. In the future, please don't depend on...

There is a strange issue happening for some users right now. The admin team is aware, but no resolution date has been given. If you want to go elsewhere, please note there is no easy way to back up your entire account at this time. Make sure you get all your files from FTP or the file manager...

You are correct; your last login before the purge was December, which would have made your account eligible for suspension in January and deletion before February. The purge happened in March, then restorations were being made at the end of March. We're past the official restoration window now...

Can you check your directory and file permissions? Directories should be 755 (owner all permissions, everyone else can enter the directory and read it) Files should be 644 (owner read/write, everyone else read only)

Yes, your last login was in December. I'm requesting admin assistance to see what can be done.

I'm not mentioning premium to upsell you, demean you, or trivialize your issues; I only mention it because not everyone knows about it. I have no way of knowing if you know or not. I don't even get a "thank you" if a free user upgrades, so my MO is never to push people into something they don't...

Can you turn PHP error logging on? https://digwp.com/2009/07/monitor-php-errors-wordpress/

The SSO page is https://x10hosting.com/sso/main , but it looks like you said you were using it. Can you log in to https://x11.x10hosting.com:2222 ? This is NOT recommended, but something seems weird since you can FTP in.

I'm not seeing anything unusual at this time. I'm flagging this for the admins so maybe they can see if an issue was logged that needs resolving.

I saw Corey reply to you in chat. I'm replying so your thread stays at the top of the list.

I don't know what your website is; the "main" one for your account is showing the Apache generic message, which could be a configuration error or an account problem. What is the issue you're seeing and what is the website address?

Your last login was in November of last year. In December your account was eligible for suspension, and then eligible for termination in January. That termination was run in March and your account was deleted. As a courtesy to x10 users, the admin team was running restorations for accounts...

It wasn't exactly planned; the new fees from cPanel were given to x10 and instead of shutting down free hosting, x10 made an emergency change to DirectAdmin. There's been a lot of catching up the admin team has done, but obviously it's not 100% there yet, and they're aware. Please just report...

Your issue is not related. Your account was purged because you didn't login from November until April.

I don't see anything wrong with your website at this time. It may have been an issue that has since been resolved.

It seems to be working now. I'm sorry if your site was down earlier; free hosting is only staffed by volunteers and I'm only getting home from work. Premium plans have a different support team and a ticket system if this system is too slow for you.

There are a few tutorials about this on the internet. https://wordpress.org/support/article/moving-wordpress/ From x10's side, you just need to make sure the files and directories are copied to the new directory. It should be ~/domains/[new domain]/public_html/ .

I'm asking for an admin to look at this. Did you forget your password?

Your last login was in December of last year. In January your account was eligible for suspension, and then eligible for termination in February. That termination was run in March and your account was deleted. As a courtesy to x10 users, the admin team was running restorations for accounts...

What kind of error message are you getting for the mail? Those are the settings I'm using (my server is x12 instead of x14) and it works.