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  1. garrettroyce

    Resolved Can I get more disk space?

    @kjn1961x I'm closing this thread because an admin has given the resolution. Please open a new thread if your account meets the requirements and you need additional space, or if you have any other issues.
  2. garrettroyce

    Resolved Not secure.

    @bymarcma Does this resolve your issue? Please let us know if you need any further assistance or this thread will be closed for inactivity. Thank you.
  3. garrettroyce

    Resolved SOA Record Failed

    The nameserver for your domain sets the SOA record. Since Cloudflare is serving your DNS, you will have to make sure it's set correctly there. Unfortunately, I didn't find much on the subject other than this https://community.cloudflare.com/t/adding-a-soa-record-to-cloudflare/62689 Please make...
  4. garrettroyce

    Resolved Unable to connecto to my cpanel

    I see no reason why you should not be able to log in. Thank you for being diligent with your logins during the server transition. I believe the issue may be related to a firewall, but I cannot see if that is true or not with my access level. I am requesting an admin look at your account for...
  5. garrettroyce

    Resolved Site Can't Be Reached

    Your DNS did not get updated during the move. You are still on the old xo#.x10hosting.com server, which is decommissioned. An admin should be able to resolve this in the next day or so. Here's your current DNS https://mxtoolbox.com/SuperTool.aspx?action=a%3amarkwickmovies.x10.mx&run=toolpage...
  6. garrettroyce

    Resolved email send getting errors (but not collecting)

    Google is checking that the email comes from the server that it says it comes from, and it checks to make sure the certificate from the server sending the mail is valid and matches the server FQDN. Because [yoursite].x10.mx does not have a valid SSL certificate, you can't send mail from your...
  7. garrettroyce

    Resolved Can my free storage be expanded to 1GB?

    @unodosx1 Please open a new thread if you would like to make a new request. Thank you.
  8. garrettroyce

    Resolved Website/cPanel down

    @andrewh6 Please let us know if you are still experiencing login issues. This thread will be closed soon for inactivity. Thank you.
  9. garrettroyce

    Resolved Stuck in Sign in Successful page

    @mexicali Please let us know if you have any further questions about the terms of service or this recovery. This thread will be closed soon for inactivity. Thank you.
  10. garrettroyce

    Resolved Resolving SQL Login Error

    @paratosp Does this resolve your issue? Please let us know or this thread will be closed soon for inactivity. Thank you.
  11. garrettroyce

    Resolved unable to connecto to my cpanel or my web

    Your account was more than likely deleted in March, during a pruning of inactive accounts. Your last login was in December. In January it was eligible for suspension and then by February it was eligible for deletion. It was deleted in March, then x10 started restoring users under a one-time-only...
  12. garrettroyce

    Resolved Not able to connect

    Your account was more than likely deleted in March, during a pruning of inactive accounts. Your last login was in December. In January it was eligible for suspension and then by February it was eligible for deletion. It was deleted in March, then x10 started restoring users under a one-time-only...
  13. garrettroyce

    Resolved Unable to access to my website

    Your account was more than likely deleted in March, during a pruning of inactive accounts. Your last login was in December. In January it was eligible for suspension and then by February it was eligible for deletion. It was deleted in March, then x10 started restoring users under a one-time-only...
  14. garrettroyce

    Resolved Can't login to my account

    Your account was more than likely deleted in March, during a pruning of inactive accounts. Your last login was in December. In January it was eligible for suspension and then by February it was eligible for deletion. It was deleted in March, then x10 started restoring users under a one-time-only...
  15. garrettroyce

    Resolved Can't login to my account

    I will request an admin look into your disk space allotment. I don't think 100gb will be approved, seeing as the average user gets 1/200th of that. Please clean up any backups or files not related to your site before an admin reviews your account. You should be using 75% or more of your disk...
  16. garrettroyce

    Resolved Cann´t login into my account

    Your account was not moved to the new server correctly. Additionally, your account was eligible for deletion around the time of the last pruning because you had no logins from mid-February until April. The login requirement for free hosting is every 30 days (not once a month). Premium hosting...
  17. garrettroyce

    Resolved Data lost

    If you were using the old FTP and cPanel servers, you had updated the server that is now decommissioned, and your active server is now showing what was present at the time of the server move. Please update your FTP client to use [username]@[your domain]. Do not use [username]@x##.x10hosting.com...
  18. garrettroyce

    Resolved SSL and Cloudflare

    Disable SSL in your DirectAdmin panel for the domain in question (must not be an .x10.mx or any other x10hosting provided domain) -> Account Manager -> Domain Setup -> [your domain name] -> Secure SSL -> [uncheck] Add your domain to Cloudflare At step 8, make sure the DNS is an A record for...
  19. garrettroyce

    Resolved Website Down; Can't log into C-Panel

    Before the backlog of account pruning was performed, your last login was in December. In January your account was eligible for suspension, and then by February it was eligible for deletion. The pruning was done in March. Recoveries were offered last month as a one-time-only courtesy since the...
  20. garrettroyce

    Resolved Server is very slow...

    I'm seeing the same thing. I'm on x12 and the server doesn't even send response headers until a long time has passed. I'll ask an admin to look at it, but it will probably clear up before they even see this thread.
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