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  1. Anna

    Acronis Backup

    At this time Acronis is not available for free hosting users. In fact there's currently no working Acronis plugin for DirectAdmin to my knowledge (there is one in development though I heard).
  2. Anna

    I can't access my hosting panel

    Free hosting does not have access to SSH at all, much less so on an admin level which is needed for what you attempted. I have removed the most recent login IP from blacklist.
  3. Anna

    Site problem

    This is usually an indication of a coding problem and as such likely outside of the scope of support. I don't see any errors on your site right now, if you still have problems please include full path to the page that gives you the error.
  4. Anna

    Country code block problem

    This account you post from is brand new (well a few days old) and no indication that you are an existing user at all. Please note that you are only allowed one account, so if you indeed were an existing user you should be using your old account instead of making a new. Do you get an error code?
  5. Anna

    x14.x10hosting.com unreachable

    Your IP was blocked by the firewall for "Failed IMAP login", please make sure that you have the correct credentials in your email client. I have removed the block.
  6. Anna

    This site can’t be reached. x12.x10hosting.com took too long to respond.

    Are you still unable to access the Hosting Control Panel? I do not see the most recent login IP being blocked by the firewall which would have been the most likely cause. A temp block likely would have released on its own by now though.
  7. Anna

    Free Hosting Disk Space

    I have increased the available diskspace for your account.
  8. Anna

    Request additional disk space please

    I have increased the available diskspace for your account.
  9. Anna

    Account problems after my email changed

    It would seem that you yourself added the second domain and while doing so made a typo, this was done July 15th. Your original exofire.net domain still exists on one of our servers, the reason you could not login using that old email address would be a problem with the account transfer onto the...
  10. Anna

    Extra Space

    This account does not use even half the allotted space. This account is nowhere near the required usage. Now, there's another issue here and that would be you are only allowed one account.
  11. Anna

    mssql & odbc drivers

    Last I checked MSSQL was MicroSoftSQL This is not installed on our servers, they use MariaDB (compatible with mySQL), you would not be able to use MSSQL on our hosting Our servers use a flavor of Linux as operating system.
  12. Anna

    Increase Storage

    I have increased the available diskspace on your account
  13. Anna

    How configure records DNS for a SSL ?

    You would not need to do anything with DNS to enable SSL. You do however need to actually request one rather then use the servers SSL (works for some scenarios but is technically not valid for any domains on your account). Under SSL Certificates you should, for each domain you want SSL on chose...
  14. Anna

    Disk allowance upgrade

    Seeing as more then half the used space is used by softaculous backups the upgrade will be denied at this time. Backups are of best use downloaded to your computer as in case of something going wrong with the account that would likely also put the backups at jeopardy. I normally allow for one...
  15. Anna

    More disk space, please?

    A lot of images, with several versions, tends to take up a lot of space. I saw you had some that are a bit larger, so look into compressing before uploading. Looks like you have done so on some of them at least, but the largest folder does in itself have over 2000 image files so reducing the...
  16. Anna

    E9BD253D25F0A57C2 mã lỗi không vào được, giúp tôi với

    The IP you connected from is part of a commercial IP range, this is often an indication that a VPN or Proxy is being used when attempting to access the account, this is not allowed. Disable any VPN/proxy you may have and try again, and make sure you are on a normal residential IP.
  17. Anna

    Hi!

    Since there is no service attached to this account, and there's at least two other accounts which I believe is correctly detected to also be yours, this account will not be unblocked.
  18. Anna

    Request for deletion of a service...

    Would this still be needed?
  19. Anna

    An error has been detected and your request could not be processed

    The account was created just a few days prior to the country block being put in place, this normally means we make an exception to the country block. However, currently the account is being suspended for a ToS violation (filehosting) as all files you have put in the account is placed in the...
  20. Anna

    An error has been detected

    Did you follow the link in the message and post a request where you were asked to? That would be the only way to get it reviewed. @spacresx you would not see anything about two accounts on a look up, it would rather be that the system has detected that two, or more, account logins originate...
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