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  1. Anna

    Unable to add domain

    I have made the change as requested and you should now see the details of your old account when you login to the panel. If you would prefer, I can associated the panel/hosting account with this forum account as well so it is easier to find if you need any further assistance down the line.
  2. Anna

    Delete Service or Domains

    That domain has been set for deletion and should be removed within a few minutes.
  3. Anna

    Deleting/terminating domain

    I have set that domain for deletion and it should be removed within a few minutes.
  4. Anna

    requesting unsuspension

    I was able to find the account using that domain, we can search with a variety of information to find accounts, domain is usually the least sensitive information in a public environment which is why we most often ask for that. I also found out that you do in fact not have an x10hosting domain...
  5. Anna

    requesting unsuspension

    There is no hosting account linked with the forum account you are posting from, could you please provide the domain of the account?
  6. Anna

    Resolved unable to login and can't reset my password

    We have reviewed your account and restored it from the pre-migrations version since that was the easiest option to get the entire account back, but since it looks like the scripts on there is severely outdated you would need to rectify this in order to avoid the account being compromised. I...
  7. Anna

    What are the current free subdomains you can choose from?

    .x10.bz, .10.mx and .elementfx.com
  8. Anna

    Disc Space

    I have increased your available diskspace. However, I also noticed that you are close to the Inode limit (50 000 is the limit and you use 43 217). This is a hard limit and will not be increased on free hosting. Our affordable premium hosting does however have a significantly higher Inode limit...
  9. Anna

    IP blacklisted

    Can you please try now?
  10. Anna

    Cannot reset account password

    I have changed the email address on file, you will still need to go through the reset password though before you can login.
  11. Anna

    Cannot reset account password

    It doesn't really matter, I'll remove it once I retrieved the information. Root is easiest to find it from
  12. Anna

    Cannot reset account password

    I have unsuspended your account, if you are able to login via FTP could you please upload/create a file called x10hosting.txt with information about what new email address you would like set as your contact email? This can not be one that is located within your account, it has to be from a...
  13. Anna

    Important Errors when trying to login / reply for inactive email

    That error code indicates you may be using a VPN/Proxy, the IP you connect from is listed as being commercial. Make sure you are disconnected from any such service you may have.
  14. Anna

    FREE HOSTING SPACE

    We would not jump you up to 3 gb directly even if you met the requirements, it will always be incremental. Not all scripts are suitable for free hosting due to various limitations. Premium hosting comes with only a low cost and would have unlimited disk space as well as better resources in...
  15. Anna

    requesting unsuspension

    Not going to happen since you were hosting a phishing site.
  16. Anna

    Resources Limit

    If it occurs frequently it may cause a suspension eventually, but if it is just once in a while all that happens is that for a period of time the site may be unreachable. If it s a well trafficked site it might be an indication it has outgrown the limitations of free hosting, which will not be...
  17. Anna

    Delete Service or Domains

    I have set the service for termination and it should be fully deleted within the next few minutes. There is currently no guide on SSL, but one of the more common errors is a ratelimit error (Let's Encrypt only allows a certain number new certs at a given time, when we hit the limit there's a...
  18. Anna

    Unable to do monthly login

    Got it. I have now associated the forum account you currently post from with your hosting so support will be easier going forward as we can look it up by the forum account alone.
  19. Anna

    Unable to do monthly login

    I did find it by that username and have set an exception. I also noticed that for some odd reason your hosting account does not have an associated forum account, probably due to the account being among the really old ones. I can set this forum account as associated for you if you'd like, to do...
  20. Anna

    requesting unsuspension

    Your account was suspended for the use of prohibited script which is a ToS violation, this also means that the suspension will not be lifted.
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