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  1. Anna

    In Progress Email account lost!

    This sounds like some oddities going on. I'll look into this, however it may not be as straight forward as to just add it to the account. One option is to attempt a re-transfer of the original cPanel account, though this would wipe the current completely, though as that is likely what caused...
  2. Anna

    Resolved Imagick Support for PHP 8.0

    I'll check in with the techs, but I'd assume it would be possible since it is already there for the other versions and there appears to be one available that should work with PHP 8.0
  3. Anna

    Changing subdomain name

    The domain has been set for deletion and should be removed within a few minutes
  4. Anna

    Disk Space Upgrade

    You've got roughly 300mb in backups alone, two instances of "Softaculous Backups", without those you would not come above a 75% usage so the request is denied at this time.
  5. Anna

    Resolved Account suspended

    The email address for the hosting account is the same as you have here at the forums. The account is suspended for inactivity, once you logged in you can unsuspend yourself (it would get suspended again on next run if I do it and you do not login before the next run)
  6. Anna

    Linked domain deletion request

    Just to clarify, you want crm.bisap.ga and applications.bisap.ga removed? They are domains and not accounts which is why I ask you to clarify that is what you really mean.
  7. Anna

    Getting some annoying error when creating Account

    Your country is currently not eligible for free hosting. We do re-evaluate the list of allowed/disallowed countries regularly so you could try checking back at a later time.
  8. Anna

    Cannot reset account password

    Depends on what you have in Thunderbird currently, the settings should be the same, unless you for server url have something like xo#, in that case it would need to be updated to use either your own domain (if you have SSL installed you can use SSL, otherwise it would need to be plain with this...
  9. Anna

    Inode upgrade request

    No. Inodes are a hard limit that we will not increase on free hosting. On our affordable premium hosting the limit is significantly higher.
  10. Anna

    Cannot reset account password

    You should be able to now. Appears you are in a country that isn't eligible for creating a new free account, but as an existing user I have set an exemption on your account from this rule.
  11. Anna

    Your IP is blacklisted

    I have removed the IP from being blacklisted.
  12. Anna

    Cannot reset account password

    Are you getting any errors? What happens when you try to login? I assume you also use the new contact email address as your login username, the old is no longer associated with the account in any way.
  13. Anna

    Changing subdomain name

    There not really going to be a rename option at this time. It would be terminate the current and you can create the new one.
  14. Anna

    This site can’t be reached, help me!

    Your domain works fine for me. Typically it would be a matter of a few minutes after creation before it works, but in some cases it can take a bit longer (DNS propagation, in other words, the time it takes for the new site to be known by your network)
  15. Anna

    Error code E5AE4B61D8D028088 when trying to log in

    That error code indicates you may be using a VPN or Proxy service, the IP is a commercial one. Make sure you do not have any such service active when logging into your account. There is also no hosting account related to the forum account you post from, please make sure to always use the...
  16. Anna

    This Account Has Been Suspended

    Your account is suspended for being inactive, you would also have gotten emails informing you about this with information about how to sort it. You can unsuspend yourself by logging into https://x10hosting.com/login (which is the only place that logs activity), the requirement is to login at...
  17. Anna

    Need help to get SSL configuration enabled

    This have now been enabled for your account.
  18. Anna

    How To Delete The 2nd and 3rd Domain?

    Right now you can not do that yourself, a request needs to be made here on the forums. To avoid confusion it is best to also include in cleartext the domains you want removed.
  19. Anna

    Unable to add domain

    Yeah, would be easiest for all involved I think. This forum does now associate with the service.
  20. Anna

    Help ! I'm getting this message from my antivirus (AVG) when I try to go to my webpage:

    The domain as shown in your image does not appear to be hosted with us, it points to a server in London from what I can tell, although it does show the same content as your x10 domain does.
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