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closing thread.

Unfortunately we do not provide backups on a per user basis, backups are your responsibility. What happens when you try to access the recycle bin? I can access it fine on your account.

The domain has been set for deletion and should be removed in a few minutes.

I'm sorry you got a long wait, I have now updated the email address on file for your account.

I have redone the transfer to a second server (I'll PM you login details, and if you prefer I can terminate the other and associate this with your panel login), however it becomes clear that the domain was a parked domain on your original account. This means it is transformed to a pointer...

The domain has been set for deletion and should be removed within a few minutes

Alright, the panel account has now been closed pending deletion.

Looks like there was a small error with the transfer of your account, as you have noticed the actual DirectAdmin account was never affected. I have sorted this out so you should now be able to reset the password and regain access to the panel account.

Can you please try clearing cookies (specifically x10 related) and the browser cache and then log back into the panel and try again?

The only way the account is unsuspended is that we wipe it and give you a fresh account, all data removed before it is unsuspended. It has to be this way because if there was indeed a compromise it is hard to find the exact exploit used and be able to just sort that out. The note about removing...

Your account was suspended for a ToS violation, a proxy was detected on the account. This means the suspension will stand

Your account was detected to have a known shell hacking script, the account will not be unsuspended.

Suspension is for a ToS violation, proxies are not allowed. As such the suspension will stand.

The suspension is due to a ToS violation, we do not allow any proxy services on free hosting. As such the suspension will stand.

Glad you got it sorted, however it is odd that the file would have been deleted.

When your site goes through CloudFlare cache servers, it will not work to have your own domain as the host on ftp (it would try to connect the cache server of CloudFlare as that's where the domain points). Try using the server url for host in FTP. Optionally create a subdomain...

The service as been set for termination. Do you want the panel account closed/removed as well?

In DirectAdmin, under "Domain Setup" you can enable it for the domain in question. Just click the domain name to reach the option to enable it, it's a small checkbox only to enable.

I have unsuspended your account.

The signup domain will always need to be present in the account so the domain bluepalacehotel.x10host.com can not be removed. I can remove the domain slamwebradio.io, just confirm that is what you want. Please note that support is done in English only.