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That would be correct. They both have the username as the login user for the email account as well. These are used for internal stuff as well, for instance if you install via Softaculous these email accounts would be listed as sender when emailing your information to the address you set as admin...

Can you please try now? I have corrected an error with your account in the new backend.

You do currently have ~300mb in the folder .trash (seen in root, the contents of that folder are safe to delete). Further more you do have ~300 mb in backups on the account as well (under wp-contents), it is only one backup so I won't hold that against the requirements, however a backup is of...

Can you please try now? I have corrected an error with your account in the new backend.

Can you please try now? I have corrected an error with your account in the new backend.

I have now increased your available diskspace. I also saw you did not have SSL enabled on your account, so I enabled that too.

Can you please try now? If it was caused by what I believe, it should be sorted now.

Does that email account have the default mark on it, or is it one you created yourself? If it is marked as default (each domain will have a default email address) the username/password to use will be as noted at Help attempting to find Email/FTP configureation details, the rest will be the...

I have removed your IP from blacklist. Note that this would occur if too many failures to login to DirectAdmin are made in a set period of time. It is advised to always login through the panel, which is also the only option that will mark your account as active.

There was a problem with the transfer of your hosting account into the new backend, I have corrected this and you should now be able to properly reset the password.

Looks like you might have had a hosting account in the past, that has however been terminated for being inactive, the hosting account I can find when I do a search (in the old system) was terminated back in 2014. You can sign up for a new account, if you want to use the same email (which I...

The default email address is a bit different, it will take your DA credentials (username and password), this will correspond to the part before @ in the email address as the username in a mail client, I didn't include this since it being a randomized name would likely not be a widely used one...

You might have gotten faster attention if you started your own thread as advised in the "Support Guidelines". Your account was not properly transferred to the new backend, I have corrected this and you should now be able to reset the password properly.

Did you create an email account? If not you would start by going into "Email Manager " -> "Email Accounts" and create one. First chose the first part of the email address by entering your desired email into the field user (ie "contact" for instance). Set your desired password, save this as you...

Yeah, the code will change when you attempt again. The code is generated by the system to allow us to see what happened at that occasion. In this case it means that your IP was blocked for failed logins. I have removed the block.

That verification message likely comes from cloudflare that you have setup for the domain, it is not part of our system. The domain works fine for me though.

This has been done. You might need to logout of DirectAdmin to see the link for it.

I once again removed the blacklisting of your IP. Your IP does end up there after too many failed logins in a given time period. You should at all times login to the hosting through the panel (https://x10hosting.com/panel) and not directly to DirectAdmin (through the panel is the only way that...

By the looks from that error code you may be connected to a proxy, or a VPN, this is not something we allow for connecting to our free hosting so make sure those are turned off. Only public residential IPs are allowed. You're not going to find much by using google on these error codes, they are...

I have removed the blacklist of your IP.