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Look inside public_html for a .htaccess most likely the redirect is in there, weather it was set with cPanel or DirectAdmin it would be done the same way on a webserver.

I'm referring to the panel for which you just reset the password. Click Profile, and you'll see a list of your details, next to the email address there is a pen symbol indicating it is editable. Clicking that opens up an input field to change the email.

The domains folder is not where you add/delete domains though, that would be under "Domain Setup" or "Domain Pointers" depending on what you are after, so if you are only adding it by adding the folder for it all you do is create a folder with the same name as the domain. With it already on the...

You should now be able to login, I failed to notice that the account itself was not on the server itself, it may have been deleted when we did purge inactive accounts well over a year ago seeing as you did not login to the account between November 2019 and April 2020. I have restored the only...

That means the domain already exists on our nameservers, meaning it may belong to someone else, or possibly be left behind after a deletion of domain/service.

See PM. We will for security reasons not just send out a new password without attempting to verify you as the owner.

I'm not Eric, but I can answer. The requirement to login was never suspended, however we did pause the AUTOMATIC suspension off inactive accounts. This will soon be turned on, if it hasn't already, as now users would have had a decent chance to get sorted for the new backend. With the new...

There is, the server would have one IP shared among all users. I am currently unable to check which server your account is on (the option to look up based on forum account seem slightly broken). If you are familiar with how to use ping, you can always ping your domain to find the IP. If you know...

You were correct. I have now sorted this out so you should be able to reset the password now.

One of the requirements to get increased diskspace is that the account is at least 7 days old, yours is not at this time so increase is denied. You would also need to use at least 75% of the initial diskspace (which you are not) and the account needs to be in line with our ToS and AuP.

Looks like you already created a new service within the panel, I can not associate the old one as you are only allowed to have one active service at any given time. You'd have to terminate the one you created yesterday first if you want me to associate the old, if you prefer to use the new...

There was a small error with your account in the new backend. I have now corrected this so you should be able to get the email to reset the password now.

The block was due to too many failed logins. I have removed the block so you should now be able to login with the correct details.

All error codes have different individual meanings, not all will be IP being blacklisted or blocked. This is not the support section. Support questions should always be posted in https://community.x10hosting.com/community/forums/free-hosting.9/ (this thread is moved there now) The error code...

Softfail can be a problem, as the mails may end up in spam at the recipients. The second IP as suggested to be added to the SPF record would be our outgoing mailserver, so it is not a bad idea to change to the suggested option. I'll check with admins if this is something we can set as default...

webmail issues should now be sorted

webmail issues should now be sorted

Free hosting does not have a ticket system so not sure where you managed to do that, for free hosting we have support here on the forums and also a discord server. I have confirmed the error and alerted techs.

I can confirm there is an issue. And I have relayed information to techs.

Free hosting does not have a ticket system, all support are done here on the forums, or optionally over discord. carlomanche.com is not associated with your account here, which would be why it does not work properly, the domain does also not point to our servers as far as I can tell, the...