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The restore process is ongoing for your server, as well as the server x14.

503 error does translate to Service Unavailable, so it could be the server just isn't ready to serve the sites yet. We expect a full recovery of the service, x14 is unfortunately still not fully done (x12 is also being worked on). It is possible that a simple html file will load, as those does...

At first glance I see nothing wrong (permissions etc look right), it could be the server just isn't ready to serve the sites yet 503 error does translate to Service Unavailable, so this does seem plausible.

The public_html folder was in the wrong location (it needs to be /domains/DOMAIN/public_html), I copied the folder to that location and it appears your site currently works.

Host: Your domain, or x13.x10hosting.com (the server address) Username: as seen in the panel, would be same as before the migration Password: you can set this in the panel, click the service name as seen on the dashboard (which says username @ x13), change password sets it for DirectAdmin and...

See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ Backups are being restored and there should be no data loss once everything is completed.

There are still two servers that are not fully recovered, yours and one other. We expect everything to be restored and techs are working on it as fast as possible.

There was a temporary block on your IP for failed login attempts, I have removed the block.

Yes, techs are working on restoring the last two servers (x12 and x14), there are full backups so no data loss should occur.

Yes, files etc will be missing until your server is fully restored. With files missing, the site will give a 404 error (that simply means the file was not found).

The email address on file for your account is related to a custom .tk domain which I suspect you host with us? If that would be the case you will not be able to receive any emails until the server has been fully restored as your server, x12, is affected by the issues as posted at...

You gave an email address during the signup, it is a gmail address, starting: it****y*******ve

I have unblocked your IP.

The DNS issues should be sorted, anyone that created an account the last few days and have a domain that gives an error about not resolving should begin to resolve properly fairly soon, if it is not already doing so.

The DNS issues should be sorted, anyone that created an account the last few days and have a domain that gives an error about not resolving should begin to resolve properly fairly soon, if it is not already doing so.

Currently there's two parts to your problem. One is that your server, x12 is still not fully recovered after the events as posted in https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ So right now, even if you could login, you would not be able to do anything...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are therefor not able to resolve to the correct IP (think of DNS as a huge phonebook, where...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are therefor not able to resolve to the correct IP (think of DNS as a huge phonebook, where...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are there for not able to resolve to the correct IP (think of DNS as a huge phonebook, where...

There was a discovery of a DNS issue that mainly affects new accounts (but also anyone changing/adding domains in their account). This issue basically leads to the domains never being made public and are there for not able to resolve to the correct IP (think of DNS as a huge phonebook, where...