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I can not duplicate this error, could you please try clearing browser cache? (alternatively try with another browser or incognito to verify it is a cache issue)

I do believe they are connected, I see you have a lot of files where the name is prefixed with random letters/numbers, this usually indicate that the restore is in progress. Likely the file that handles the mysql connection hasn't been processed yet causing an error (if could have been any...

Looks like you were not signing in from a residential IP but rather a commercial one, this could indicate using a VPN which is not allowed, so if you are connected to one you need to disconnect before being able to login.

x12 is still being restored, that would be the cause of the 404 error. Wrong php version would result in a different error, until your files are restored I'd leave that as you have it though as I would think that is set to match what script you use

It would appear as you are using our premium services, for which you should be logging in at https://clients.x10premium.com/login The new login at https://x10hosting.com/panel which requires a password reset it the free hosting part of our services.

There was a small issue with the account in the new backend, I have corrected this and you should now be able to properly reset the password.

You should now be able to login. The error code relates to the fact you are in a country we currently do not allow new accounts from, as an existing user you should of course be exempt.

See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208921/

Let's encrypt does limit the number of certificates that can be created, they reset the limit after 4 hours so basically all you can do is wait and try at a later time if you want to use ssl. As for the apache functioning normal message, try clearing browser cache, the site works from my end.

A new attempt on restore is made to your account, a backup from a couple days prior to the server wide issues is used (Spet 20th).

The restores have not completed. Once they do we will post an announcement about it. The /DOMAIN/ was meant as a placeholder for the actual domain name you have. I moved the files, though due to there not being a index file you will now see a 403, but a direct address to any file should work...

Can you try setting the redirect now? I have created a public_html for you and set it with the proper permissions. Note though that the redirect information will get overwritten (it is going to end up in a file called .htaccess in public_html) once the account restores fully, which on the other...

There's definitely something funky going on, the base however would be that your public_html folder is not restored, though I did find another oddity that I have relayed to the techs. I'll see to working out a way to get your domain temporarily redirected.

Checking with admin regarding restore options. There was some issues with several servers roughly a week ago, yours included see: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ However, the restore used to bring x13 back online would have been the latest...

The problems with accessing your site would be due to the issues posted at: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ You should now be able to reset the password. Note that the login will NOT recognize user and pass until you do, and only email...

See: https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/

The you would need to first go under "Account Manager" -> "Domain Setup" and enable it for the domain, it is just a simple checkmark there.

Yeah, something may have gone avry on the restore for your account, the files I can see on the server level appears to be what I would have expected inside the public_html folder, I see two sets of wordpress installation, likely copies of one another as files/folders do have the same dates on...

It is a bit tricky before you notice it, but at the header of DirectAdmin there is a dropdown where you can change what domain you have as the "active" one for the settings page you are currently at. Make sure that shows the domain you want to add ssl for. See image for clarification.

Official statement of what's currently going on and why it is taking such long time to get everyone back up: Unfortunately, we suffered a failure of our underlying storage system due to a bug in the cloud software we use. This has caused data on the /home partition to become corrupted. We keep...