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  1. Anna

    x14 not working, not restored

    Let us know if you want us to re-run restores, but if you have your own set of backups and they are sufficient for you that may be the faster option, assuming the rest works as it should.
  2. Anna

    404 Not found in mozilla and Apache is functioning normally in chrome and my all data not restore

    Thanks for reporting this. I have reached out to the techs doing restores to look at your account. I will post back here as soon as I hear from them.
  3. Anna

    Here to help.

    Discord is a chat application, to some extent similar to IRC if you are familiar with that, I believe that historically it was mostly used in the gaming community, it has capability of voice chat as well as text chat. You can read a bit more at...
  4. Anna

    Can't access database

    I was more after on what link would I be able to reproduce the error, as in what are you doing on your site when the error pops up. If the code worked fine before and no edits were done it should still work, assuming the right set of php version and extensions are in play. Seeing as you have...
  5. Anna

    Muffins golf not working on 14

    Is it on any particular part of the site you get an error? Just now your site loads up the first page just fine.
  6. Anna

    Can't access database

    How and where are you trying to login to the database when you get an error? What is the full error? Passwords should have remained the same during the process, however what could have happened is that your account was set to the wrong php version from what your script requires (or wrong...
  7. Anna

    Cannot connect to FTP

    rebelsit is a USERNAME, not a domain. For hostname you can only use a proper valid domain (ie the same as you use for viewing the site in a browser minus the http(s):// part), you would never have been able to use the username as hostname, there's nothing for the system to look it up by, it...
  8. Anna

    website PLUS

    The statement is kind of valid for that one as well, the username attached with that account does have a gmail that also shares the first few letters, as does the domain. Any support requests needs to be done using the associated forum account so we can check the account easy (the system does...
  9. Anna

    Cannot connect to FTP

    rebelsit is an account indeed, just not associated with the forum user you are posting from. rebelsit is on the last server to be restored (x12), so the connectivity issues would likely stem from that.
  10. Anna

    FileZilla not connecting

    Leave them, your server, x12 is work in progress. Last I heard it was about halfway done. For filezilla the email address would never have been a valid user (though ftp accounts you create inside DirectAdmin and also formerly at cPanel, did have the same format as an email address as they need...
  11. Anna

    Not enough space

    Yeah, I saw it was missing initially so I enabled it when I was on there (we usually do as new accounts get it enabled by default)
  12. Anna

    Important Server issues all servers.

    Current status: We have about 50% accounts restored on x12 All accounts but a handful that we had issues with should now be working on x14. Please start a new support thread if you are on x14 and your site is still not loading.
  13. Anna

    website PLUS

    The attached email is a gmail address, which is similar to your forum account, it shares the first few letters. Your server, x14, should be mostly done, I took a peak and made a small adjustment to the php settings on your account and it appears your site now loads properly. Likely the need to...
  14. Anna

    Here to help.

    Likely the issues as posted at https://community.x10hosting.com/community/threads/server-issues-all-servers.208924/ It is possible that, if you changed php version in the past, you need to revisit that page (under extra features in DirectAdmin) and recheck the version and what extensions are...
  15. Anna

    Cannot connect to FTP

    The account associated with this forum account does not have rebelsit in either username or domain name. The account associated with this forum account is however suspended. Doing a search for user "rebelsit" does give an active account, with a forum account of the same name. That one is on x12...
  16. Anna

    Not enough space

    I have increased the available diskspace for you.
  17. Anna

    Cannot connect to FTP

    Last update I heard was x14 was done minus a handful that had been given issues and needed special care. x12 was about halfway through on the last update about the status of that server. I'll check your account in a few minutes to see if I can spot what's up.
  18. Anna

    FileZilla not connecting

    This is not going to solve anything for the user as he can not connect to our server, I'd assume filezilla works properly and is not the cause of the connection issue the user have. There's a lot of confusion regarding passwords and the need to reset on first login to the new account panel. The...
  19. Anna

    How to replace the 404 not found page

    That would likely be due to your public_html missing. I could perhaps create a new one, with proper permissions, and you could set a simple index.html file in there, however once they get to your account anything you put in is likely to be overwritten by the restore process.
  20. Anna

    Password reset not coming to my Email

    Yours should also be sorted now. Note though that your server, x12, is not yet fully restored so may see weird things in DirectAdmins file manager and the site itself may present errors.
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