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  1. Anna

    Staff Help | Account Glitched

    I'm not sure where you are looking, I see you as having 203 Inodes, and under 3 mb disk usage. When deleting files/folders there can be a small delay before it reflects properly, also by default everything is deleted to the .trash folder (which still would count towards Inodes). The .trash...
  2. Anna

    Resolved Login password vs MySQL password

    You should not change the account password through DirectAdmin, it will resync when you login through the SSO panel to what you have there. With the new panel that is in development you will be able to change password. For mysql, as being connected from a script, you should always create a...
  3. Anna

    Resolved ISP Blocked for Abuse?

    The IP you posted from does not appear to be a VPN, however what @garrettroyce checked is not the IP you use with the forum, but the IP you used with the SSO page to login to your account. You would need to login there without having the VPN active. Since admitting the use of said VPN I can not...
  4. Anna

    Resolved How can I delete my website and account?

    The account was created in 2019, I wouldn't really call that a few years ago. In any case, terminations has not been run (apart from a manual purge in March 2020) since we started the migrations to DirectAdmin in December of 2019. I am curious as to why your account wasn't purged in that manual...
  5. Anna

    Resolved Blacklisted IP

    Yeah, you would not be able to do that on your own as you'd need to be admin to unblock anyone. I have unblocked your IP.
  6. Anna

    Resolved Login issue (Apache issue)

    Sorry about that, it appears that the domain never cleared properly from the name servers upon the initial removal of your account, which lead to the restore to fail adding the domain into the account. I have re-added the domain to your account after doing cleanup that allowed me to do so.
  7. Anna

    Resolved php support

    You need to save the file as index.php for php to be properly read by the webserver.
  8. Anna

    Resolved Request to Increase Storage

    I have increased the available diskspace for you.
  9. Anna

    Resolved Enable SSL

    This have now been enabled on your account.
  10. Anna

    Resolved You are not allowed to modify your ssl settings

    You should now be able to properly use SSL
  11. Anna

    Resolved Unable to lo in to cpanel for months now

    Looks like something went wrong with the domain during backup, I have sorted this so the site should now work properly. DirectAdmin does not have sitebuilder the same way cPanel had one (there is a type of sitebuilder under softaculous, but it might not be compatible with what you have already...
  12. Anna

    Resolved General help

    I see eliteprojects.com as being available for purchase, for that domain to be functional you would need to first buy it and then configure it for use with your account on our server (that particular domain is rather expensive though, sitting in the thousands of dollars range). This all means...
  13. Anna

    Resolved Enable SSL

    Should work, I can see in DA that SSL is enabled on the account at least.
  14. Anna

    Resolved My Domain Does Not Load

    I have corrected the DNS for your domain.
  15. Anna

    Resolved Login issue (Apache issue)

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  16. Anna

    Resolved Unable to lo in to cpanel for months now

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  17. Anna

    Resolved Enable SSL?

    @garrettroyce DirectAdmin has its quirks (if any entry is different from the package itself it see the user as being on a custom package and thus does not recieve changes that are made in the package itself automatically). @cgbf3 I have enabled SSL on your account now.
  18. Anna

    Resolved can't install SSL certificate / space increase

    I have enabled SSL on your account as it for one reason or another wasn't enabled properly. I have also increased the available diskspace. Keep in mind though that for personal galleries (which your site would fall under as I can only see images with little or no text to them), you are...
  19. Anna

    Resolved Increase disk space

    I have increased your available diskspace.
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