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  1. Anna

    Resolved How to increase storage space

    Additional diskspace has been granted.
  2. Anna

    Resolved Apache Is Functioning Normally...

    The requirement was never removed, the automatic suspension system is however suspended at the moment. That does not mean we won't do a manual cleanup during the process
  3. Anna

    Resolved "Error Forwarding Your Sign in"

    There are 5 servers, when doing a direct link make sure to use the correct one for your server, OP is NOT on the suggested x15 server. @pintwin173 are you still unable to login and/or reach your site? The issues described could indicate an IP block, but the IP you posted from is not currently...
  4. Anna

    Resolved disk space Request update

    That would be because you set that domain to have 0 disk space when you added the domain. Go to Account manager->domains, click the domain. Then update the domain to either have a set space or tick the box to have the domain use "Same as Main account"
  5. Anna

    Resolved Files missing after migration

    By posting here in the forums. The backup would be from when the old servers were taken down, basically it would be the same state as when migrations was started in December. To use that backup we'd need to wipe the current DirectAdmin account and redo the transfer using said backup. I have not...
  6. Anna

    Resolved Suspended due to inactivity

    If you didn't use the account for a longer period, there would be nothing left to unsuspend as inactive accounts are deleted after a 21 day suspension period. The account you are able to login to is basically a client account that can hold a hosting account but does not currently do so. I do...
  7. Anna

    Resolved An error occurred while updating Could not create directory (wordpress)

    @jerome1g your account is currently over quota, which would also prevent directories from being created. A large part of the disk space is taken up by softaculous_backups. You should remove the older ones (download to your local computer for safekeeping) to clear of some space. I think...
  8. Anna

    Resolved Cannot log in to admin panel

    Eventually they should start being sent again, but right now that part of the system is kind of halted. The purge in march was manual and not by the automated system normally used for clearing off inactive accounts. Regardless of email reminders you should keep in mind that the login...
  9. Anna

    Resolved is x13 is down?

    The IP is not blocked. A small note though, ping is not a reliable tool to see if a server is up. Most of the time it will respond properly, but ping being a low priority traffic means that if the server is busy with things that have higher priority it may just be ignored.
  10. Anna

    Resolved I need my backup, please.

    The backups I can access is a full cPanel package file, not really intended for anything but restoring the actual account into the state it had when the backup was made. I have not yet looked on the backupserver if it is there, and if it is it would be from before the migrations were done. To...
  11. Anna

    Resolved Increase disk space to upgrade installation with Softaculous

    I have increased your diskspace. However, the INODE limit of 50000 is a set limit that can only be changed by upgrading to premium hosting, you are currently using up a little below 40000 INODEs. An INODE is made up by all files or folders in the account, including emails.
  12. Anna

    Resolved x14.x10hosting.com took too long to respond.

    The IP that you posted from is not blocked currently. What issues are you actually seeing? If you have login issues, please try clearing cookies, specifically session cookies related to x10 and then logging back into the panel.
  13. Anna

    Resolved Apache Is Functioning Normally...

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  14. Anna

    Resolved x14.x10hosting.com took too long to respond.

    The IP you posted in this forum from is not currently blocked. If you are still unable to login properly, please try clearing cookies, specifically session cookies that relates to x10hosting and then logging into the panel again.
  15. Anna

    Resolved Error - Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  16. Anna

    Resolved Server time appears to be off (ahead) by 3 to 4 minutes - revisted

    According to head admin there should be an automatic sync, though I did run the command to force a sync again so hopefully it is ok now.
  17. Anna

    Resolved Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  18. Anna

    Resolved Where the hell is delete account option?

    Actually automatic deletions/suspensions are not currently running, which means it will not self destruct at this time (and only the hosting part would anyways). Not sure if it messes something up to click terminate either, I'd have to check on that.
  19. Anna

    Resolved Cannot access cPanel/DirectAdmin

    If the IP was blocked you would not be able to see the website either, it would timeout, just to be sure I double checked as well. In addition to Garretroyce suggestion, clearing x10 related session cookies might be needed as the DA uses a session based login (login keys) when you login there...
  20. Anna

    Resolved Sitepad Premium - Refuses to use new sql extention (Requires old)

    Can you try with the 5.x version again now? I ran a command that would correct any issues that may have been present with the php version selector. This would be the most likely culprit based on information given. Don't forget to make sure you have the proper mysql extension enabled as well
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