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  1. Anna

    Resolved x10 Hosted images not working on forums

    My guess would be that it relates to hotlink protection, a directive in .htaccess that basically say that only your domain is allowed to display the images, which would explain why they work opened in a separate window as that is displaying them on your URL. For the SMF forums it works they may...
  2. Anna

    Resolved Where to Change DirectAdmin Password

    Every time you login through the portal (which is the recommended way as it is what will keep the account marked as active) there is a synchronization that sets the DirectAdmin password to be the same as you use to login to the portal, thus reverting it to whatever you have for that login...
  3. Anna

    Resolved Files missing after migration

    My apologies for the delay. I have now restored the backup we had to your account.
  4. Anna

    Resolved FTP 530 Authentication Error

    I think I know what happened, some passwords did not properly pass over to DirectAdmin (but since the website login uses something called login key rather then actual password when opening DirectAdmin that login still works). There are two parts to this, the sync that should occur on each login...
  5. Anna

    Resolved I NEED MORE SPACE PLEASE

    Please be aware that using all caps is the typed equivalent to shouting and considered rather rude. I have increased your disk space. However, you should be aware that you are also closing in on the INODE limit, this is a hard limit that can not be changed on free hosting. An INODE is...
  6. Anna

    Resolved Free Hosting Account

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  7. Anna

    Resolved Can't access my free hosting account

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  8. Anna

    Resolved Apache Is Functioning Normally...

    I'm sorry that I missed this post. The account itself appears in good standing, however the .com domain that currently is the only domain attached to your account does not appear to have a proper A record and is currently using googledomains dns servers. This means that in order to get that...
  9. Anna

    Resolved FTP 530 Authentication Error

    What are you using as the username? And what is the host you have in filezilla? FTP connection will NOT take the email address as username, it will only accept the actual username for the DirectAdmin account.
  10. Anna

    Resolved My website does not work

    Your site works fine for me. I did check and your IP is not currently blocked (which would have prevented you from seeing your site if it was). What happens when you try viewing your site?
  11. Anna

    Resolved No disk space

    Since you do qualify for a disk space upgrade I went ahead and gave you more space.
  12. Anna

    Resolved Disk space upgrade please?

    I have granted you additional disk space.
  13. Anna

    Resolved Problem with Access to cPanel or DirectAdmin

    Its removing cookies (session cookies that relates to x10 specifically) that are the key usually, cache may or may not be needed, as there would be a cookie that holds the information used for the login with DirectAdmin. There's nothing with the account itself that would be an issue and your IP...
  14. Anna

    Resolved Is x13 down?

    Although I did not really expect to find anything given that you can currently access I did check the IPs you have been using to login according to our logs and none are currently blocked by our firewall. As previously advised, make sure you change passwords, keep software on the account...
  15. Anna

    Resolved Account seems active but no files available

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  16. Anna

    Resolved Can't login to account

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  17. Anna

    Resolved ssl request

    The only way with free hosting is using cloudflare or other similar services. We do not currently offer SSL on free hosting. Premium hosting does have that option however.
  18. Anna

    Resolved "ACCOUNT SUSPENDED", SIN ACCESO A CPANEL, SIN ACCESO FTP

    Only Corey can do something about it, you could try nagging him as well (I've done so a few times regarding this)
  19. Anna

    Resolved PHP Issue: "LVE Manager is not available. Please, contact your hoster."

    Can you check LVE Manager now? I didn't see any current issues on your server. As for the other question, we no longer jump users to unmetered, but you can request an increase as you need (when using at least 75% of the currently available space, the first increase from 512 mb can be done at...
  20. Anna

    Resolved Php Update Question

    The problem with the LVE manager should now be sorted so the ability to switch php version should now work properly.
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