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  1. Anna

    Resolved An error was encountered on our end

    Please try clearing cookies (specifically session cookies related to x10hosting), clearing cache may also be needed.
  2. Anna

    Resolved I can't access DirectAdmin

    There is no hosting account associated with the forum account you are posting from. Can you please let us know what your domain is so we can look it up?
  3. Anna

    Resolved Need more disk space pls

    Try clearing cookies, specifically the session cookies related to x10hosting.
  4. Anna

    Resolved More disk space needed please

    That'd still be a personal photo gallery in the sense that the images themselves are the main purpose and not there to enhance your written articles. So they'd still be limited to a max of 500 mb space.
  5. Anna

    Resolved Some help getting my sites back up please :(

    Both your domains work fine for me now, can you please check that they do for you as well? I did refresh the DNS as it somehow looked like it was pointed at the wrong place as Garret said.
  6. Anna

    Resolved Is x12.x10hosting.com down? I can't get in; host not responding

    Are you still unable to access? The description of your issues does sound as an IP block, but since there is none at this time there may have been a temporary only block. Both the x12.x10hosting.com address and your own domain will work for ftp since they resolve to the same place. With the...
  7. Anna

    Resolved Cannot access website

    Since the account was actually terminated as inactive, you will need to open a ticket with premium service once you signed up to have them get it from the backup server and apply to your account. The automated migration won't find the account du to it not actually being on the free server at...
  8. Anna

    Resolved Need more disk space pls

    I have increased your available diskspace. Please make sure to limit the space for backups (the backups for your two wordpress takes up a fair bit of site, but since they are only one backup per site I find it reasonable to allow), backups are generally best stored offsite in case something...
  9. Anna

    Resolved Can send email but not receive.

    It was a problem with the MX record. The cause is not something I'm entirely sure of, but there was a couple others affected as well so it may have been server related.
  10. Anna

    Resolved More disk space needed please

    From ToS: Personal Image and Video Galleries Personal galleries are limited to 500MB of disk space for images and videos. For what you want, free hosting is not the answer. For it to be ToS compliant image space need to be less then 500mb and they need to be viewable by the public on your site.
  11. Anna

    Resolved Adding domain pointers for a domain that had been used before

    Spoke with one of the other admins, they cleared it from our name servers and you should now be able to add it.
  12. Anna

    Resolved Adding domain pointers for a domain that had been used before

    That is indeed one of our IPs, not sure which server it is attached to however. I will dig around for that information, I do know that it is not one of the free servers though.
  13. Anna

    Resolved Cannot access panel or website

    Indeed your IP was blocked for the failed logins, I have removed the block. It is recommended that you always go through the sso/login page, as that ensures a proper login. Unfortunately there has been some cases where the actual password has gotten messed up in DirectAdmin (sso/login uses a...
  14. Anna

    Resolved confused about how to access email in roundcube

    The account associated with this forum account is firstly on server x13, and it also have four email accounts (3 that you created in addition to the default one). You are only allowed one account, so if you have multiple that would be a breach of our ToS.
  15. Anna

    Resolved required copy of database backup (couple of days old)

    This has been dealt with over discord.
  16. Anna

    Resolved Disk Space suddenly soar high from 1.2GB to 2.15GB

    Your account is currently over quota, which is why you can not save/edit/upload (and is what caused the .htaccess to become 0 byte when you tried). To add to what @spacresx said above, you do have nearly 900mb in the .trash folder (which would be where they end up when you delete with the "send...
  17. Anna

    Resolved More disk space needed

    I have increased your disk space.
  18. Anna

    Resolved Can send email but not receive.

    Can you please test incoming mail now?
  19. Anna

    Resolved Not receiving email

    Can you please test now?
  20. Anna

    Resolved My site more than a week offline.

    Did you do anything specific prior to it failing? An updated version of the software often does require a newer version of php. I saw you had php version set to 5.6, however site loads fine now after I set the php version to 7.2 (native). If you need some specific extensions/features you can...
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