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A vpn of any kind can be an issue, due to the fact they can be used to bypass our country restrictions, so many known VPN, proxy and similar are blocked due to that. Main issue here is however that the SSO page see one ip, for sake of argument lets say it sees 127.0.0.3, it then sends a login...

I have not checked this on your account, so please do check the contents before deleting anything. When a domain is added, there is an index.html file that is autogenerated, given what you say you see that is likely what has happened, and since html have priority over php that would be what...

We have an automated service that helps us detect possible proxies, given that the only IP is see in the log is your comcast one, same as you have successfully used in the past I'm not sure why it suddenly flags it as a proxy. I made a small adjustment to your account so you should now be able...

You can not delete the entire database using PMA, that, as well as creating a new database, is always be done in the DirectAdmin interface, which from what I can tell will allow you to create a new database I got no error when clicking "create new database" under your account at least. It is...

For some reason your domain was pointed towards the wrong server, I have corrected this. However now that it resolves properly to x14 there are some php related errors, likely due to php version. Due to the fact the domain did point to the wrong server my guess would be that you changing the...

The account is in good standing and looks like it is working as expected. Could you try clearing cache and/or cookies (session cookies related to x10 more specifically), I do see an error message in logs that indicate that the IP does not match what is in the session cookie (login keys are...

I have increased your available disk space

I have increased your available disk space.

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

You should now be able to add the .com address, it appears it wasn't properly removed from name servers when your account was purged. It needs to be in the account before cloudflare can work, either as pointer (works mostly the same as parked on cPanel, but you can not create an email account on...

You should now be able to add the domain to your account.

The domain issue should now be sorted and you should be able to add it to your account again.

While I don't know exactly what server that corresponds to, I do know the cause of it, so I'll look into getting it resolved. The reason is the domain wasn't successfully removed from the name servers during the initial deletion, we've ran into a couple of them before, it is a quick fix for the...

If you have domain.x10host.com, then the folder for sub.domain.x10host.com would be located inside the public_html for the main domain as: /domains/domain.x10host.com/public_html/sub This folder would automatically be created when you create the subdomain inside DirectAdmins interface, it won't...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Can you try now please? You may need clear cookies (x10hosting.com related) and/or clear cache.

That is not really an option, as we provide the free domains for use with our services. With the account being on Illuminated I can not access it even for doing a temporary change to the DNS, nor can I access the actual name servers to do so. Also the domain would eventually be fully removed...

During further investigation we found that the installation in /wp/ is compromised. Before we can go ahead and update the disk space you would need to remove all files (save a copy of wp-config.php so you can use that to re-add information to the new one) and replace with fresh vendor supplied...

What was the subdomain? Have you tried re-adding it in the new interface?

Can you please try now?