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Between November 29th and March 20th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

This should now be resolved. You may need to flush dns cache and/or clear browser cache for it to work properly.

More diskspace have been applied to your account.

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

I have now re-transferred your account, please check that everything is in order.

Can you please try now?

I have corrected the issue with the DNS of your account. You may need to flush your dns cache, or wait until it refreshes by itself.

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Sadly this is one I can not properly access to sort, I have relayed the information to Corey however.

You can't at this time. When the backend is revamped, you'll be able to change the email address for the login to the account panel, however the username for the actual hosting (DirectAdmin, formerly cPanel) account you can not change the username.

Yes, and the fact the domain is missing from the account is an indication transfer didn't go as expected. The domain likely worked, being served from the old server, until those were decommissioned a while back. Re-doing the transfer from backup is the best option as there could be something...

I have increased the available disk space on your account.

Wordpress works just fine on lower php versions, it is not a requirement to have a higher php version, version 7.3, which we offer, is currently the recommended one however. There is no option to gain ssh access on shared hosting (free or paid) to that level, to be able to fully control php...

Prime was a one year plan, it was also discontinued sometime 2015 if I'm not mistaken, after that all accounts was in reality free accounts although the users that had an active subscription at the time it was discontinued was allowed to keep the perk of not having a login requirement. This is...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

All accounts that we do not restore upon request will be properly cleared off when everything is completed, some things have been halted partly due to Covid-19, partly due to staff issues. There is currently no way that I can manually delete these accounts (forum and client accounts usually do...

Make sure any script you have installed is configured to use the .es domain, many scripts defaults to rewriting to the domain it is installed/configured for.

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Looks like your account didn't transfer properly, the account is there but it is missing more then just the proper DNS settings. I'll have to restore the account from our most recent backup that was taken just before the servers was taken offline. Did you upload/change anything through...