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  1. Anna

    Resolved Website won't load, cannot access cPanel/DirectAdmin

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  2. Anna

    Resolved Unable to login to DirectAdmin

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  3. Anna

    Resolved File size upload limit

    You are perfectly allowed to temporary store bigger files, in case of backups for instance. However, you would need to use ftp to upload files larger then 100mb in size.
  4. Anna

    Resolved Website won't load, cannot access cPanel/DirectAdmin

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  5. Anna

    Resolved What happened to Prime accounts during server migration?

    Prime was a plan you paid for yearly, and it has not been offered for a few years and no billing for renewal would have occurred, so technically they all expired a few years back. We did allow previous Prime account holders to keep that status free of charge up until now (technically some of...
  6. Anna

    Resolved Help: My account is also dormant

    Given that you use your own domain as the host, you should not need to change anything. Does dreamweaver give any error when you try to connect? It could be that the password for your ftp account got messed up in the transfer (rare but can happen), if so you should be able to set a new password...
  7. Anna

    Resolved Assume account deleted?

    Between December 2nd and June 21st you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in early...
  8. Anna

    Resolved Issues logging in

    It seem that your IP does change fairly frequently, this could attribute to the problem as the login to DirectAdmin is session based and tied to an IP, I see a couple notices in the log saying the IP does not match the one your most recent session key is tied to. Could you please try clearing...
  9. Anna

    Resolved Can't access panel or visit my website.

    That one should now be corrected as well.
  10. Anna

    Resolved Can't access panel or visit my website.

    http://yolarrydabomb.x10.mx/ is working correctly and is pointing in the right direction. Are you saying you have added domains as well? I only checked and corrected the one you mentioned in the post to not be working.
  11. Anna

    Resolved Help: My account is also dormant

    The account is in good standing, and appears to be working right on the server. Are you getting any error messages? Are you able to login to the account if you go through the panel at https://x10hosting.com/sso/login?
  12. Anna

    Resolved Account restoration

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  13. Anna

    Resolved Site displaying "Apache functioning normally" and unable to access CPanel

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  14. Anna

    Resolved Unable to access website

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  15. Anna

    Resolved Cannot access my website

    I'm running the restore now and the account should be good to go in a few minutes.
  16. Anna

    Resolved DOH!!! Seems my account went dormant :(

    Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...
  17. Anna

    Resolved Where are the daily backups?

    spacresx is correct, daily backups are currently not available on DirectAdmin interface. I know they should return eventually in some form, but it a lot of the backend work has been delayed, to a large part due to the Covid-19 situation we are all in right now. And as noted in ToS, backups are...
  18. Anna

    Resolved 550 Can't create directory: Disk quota exceeded

    Session files are generally safe to delete, they may cause someone to have to re-login and to re-apply some settings and other things like that, but would not break the site in themselves. However, that many session files in a short time can indicate two things. One being the site has become...
  19. Anna

    Resolved Website cant be reached

    Glad to hear it works properly for you now.
  20. Anna

    Resolved Can't login thinks i'm using Proxy, VPN or Tor

    I have made a small change to the account, can you please try logging in now?
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