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As suggested by Garret, try the fix he linked to or update Safari. Do NOT keep posting new threads about the same proble.

The account is in good standing and from what I can tell was not hit by the purge (though it should have been judged on logins between December 7th and March 21st). Not sure where @garrettroyce was looking though since I see logins more recently as well. The IP is not currently blocked by...

I'll say as I have on a few similar issues, please try clearing cookies, specifically session cookies that relates to x10hosting. There is no apparent reason why you should not be able to login properly

Between November 21th and June 2nd you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time. Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday...

Will take note on that error message and relay upwards. Glad to hear you got it working though.

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time. Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday...

Sounds good. I'll leave the thread open a couple days just in case something comes up that could be related.

We can not help troubleshoot if you have the domain pointed to the wrong server. It has to point to 198.91.81.14 The error log may hold clues to what causes the error 500, a common reason however is mismatched php version (on the new servers php version 7.2 is default). Older scripts, that use...

Between November 25th and May 23rd you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

Between November 17th and March 7th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in mid...

Due to there being no warning emails as those are part of the automated, currently halted, system we said we'd this time allow for a restore if requested within reasonable time. Initially we said cutoff for restores would be one week, meaning in reality we should not restore anyone past Sunday...

It will be manual for a while, if at all. I did discover and point out a problem with manual creations last week, the accounts being created under the new backend system can not login through the old system which essentially makes the account unusable. Last I heard from Corey though he was...

It was set to allow only uploads of 2mb maximum filesize. I have changed that, could you try and see if that makes any difference? I also made another small change regarding permissions on a folder, I noticed one small difference between my test account and your account. I looked over the...

The music that you do not hold copyright to should never have been uploaded in the first place, you are responsible for what is on your account. It is clear in the ToS: Due to this breach not only of our ToS but also of US copyright laws the suspension will be permanent and no access to the...

Actually, the local mail option is under MX records in DirectAdmin. If you want to be using local mail, the box which I enclosed in a red square needs to be checked. That sets the mail to local, the dropdown does not change the setting but can for some common mail handlers automatically set the...

The bigger problem would be the mp3 files them self, as the music does not appear to be your own. I have no choice but to suspend the account for illegal content.

Between December 5th and April 28th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

I don't see any custom domains in your account. The domain needs to be added as a proper domain either as a fully separate from the default domain or as a domain pointer, otherwise the server would not know what content to show when a request for the domain comes in. By setting the custom...

I have seen the PM, you should now be able to properly login to the account. The main problem was that in our manual purge back in early March the account itself was removed as being inactive as there had been no login during the 60 days prior to the cleanout being done. It is in fact rather...