Search results

All users are capped at 512 mb on setup, but can always ask to get an increase and as long as the contents warrant the increase we will add more space. This is something we do as a means to keep abuse off our servers, when requesting more diskspace the account is always reviewed to make sure it...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

More then half the used space are from backups. A backup will not be of any use when stored in the account in the event something happens to the account. It may be a good idea to have the latest both on the account and safely stored either on your local computer or any other storage service...

It has to be localhost, that means the connection is handled internally and not subject to any firewall rules. Using the domain means it will be treated as a connection coming from the outside and is therefor subject to firewall rules, and since we do not allow connections to our database...

Between November 26th and May 15th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in end of...

Automated suspensions was indeed halted, but we never said you could forgo the login requirement so that was still there. Between November 27th and March 29th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system...

For the record, any DNS changes would be handled where you bought/registered the domain, changing anything regarding name servers on our end is not going to do much change (though to use cloudflare the site still needs to be hosted somewhere they only proxy the connection). Between December...

Actually this is the proper place to post about support, technically prime does not really exist anymore (it was discontinued a few years back), though no users have had that badge removed from the forum account. Between December 23rd and April 23rd you did not login to the account once, this...

Make sure you are properly logged out from the panel. Then try clearing cookies (session cookies specifically) that relates to x10hosting, you may need to clear cache as well. There seem to be a slight mismatch with the IP for the session (the main login uses session to pass your login to the...

Yes, free hosting is capped at three domains, so if you used up your allowed domains, you can not add an additional one. If you need to have more domains in your account, premium hosting would be needed as that have unlimited domains.

In a near future it should be possible to create a new account, not sure exactly which countries will be allowed but I'm guessing it will be the same as currently are allowed. So if yours is not in the whitelist, it is probably not going to be possible. Also, if you were thinking about an...

Your account should now be restored.

Looks like your account didn't transfer properly, but it was likely working up until a few weeks ago due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working. I'll restore the account from our most recent backup that was...

You could post here, this is a place where all support can see the answer. I spoke to ones that can view that email and they didn't see any emails about your account at all.

Between December 9th and May12th you did not login to the account once, this lead it to be marked as inactive and purged in early March. The automated suspension system is halted during our maintenance, the login requirement (once every 30 days) has always been there however, so in early January...

Alright, I will close this up as resolved.

You should now be able to get to DirectAdmin using the "cPanel button in your account panel. As a result of the failed logins your IP was blocked in our firewall, I have now removed that block. Illuminated has not been a plan we offer for a few years now, all users that had an active...

Without seeing the code, there's likely no one that can tell why it doesn't redirect as you expect. Is this something that worked before, or is it new code? Scripting issues is typically not something that our support handles other then if we changed something that made it break, we can usually...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...

Due to the automated suspension/terminations being halted we did run a manual purge in early March (it was started the 4th) and since your account did not have any logins the the 60 days prior to the purge it was terminated as inactive. Due to there being no warning emails as those are part of...