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  1. Anna

    Resolved Website not working

    This is a new error to me, it might be related to the intermittent issues we are seeing with all servers right now though.
  2. Anna

    Resolved Number of "Addon" and "Parked" domains allowed with DirectAdmin

    Your account was set to the wrong package after the migrations, I have now corrected this.
  3. Anna

    Resolved Number of "Addon" and "Parked" domains allowed with DirectAdmin

    The main domain counts as one indeed. You are then allowed to create two additional domains (addon domains), I'll check why your account doesn't permit this. Domain pointer should be one, same as the parked domain was.
  4. Anna

    Resolved Site Down

    We have noticed that this does indeed affect all servers, intermittently. I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't.
  5. Anna

    Resolved Error server dns

    We have noticed that this does indeed affect all servers, intermittently. This does also affect non cloudflare enabled sites. I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't.
  6. Anna

    Resolved Error 521/522

    We have noticed that this does indeed affect all servers, intermittently. I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't.
  7. Anna

    Resolved Random 'can't get access to the website' message for a couple of days

    We have noticed that this does indeed affect all servers, intermittently. I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't.
  8. Anna

    Resolved How can I add a subdomain but ends with my own domain tk?

    If you have the .tk added as a pointer there is no way to add a subdomain to that, however adding a subdomain to the default domain would also duplicate it to the .tk domain. If you have it as an extra domain, make sure the dropdown in the upper right actually lists the .tk domain in order to...
  9. Anna

    Resolved Refused connection and Inodes.

    As for the refused connection issues, we have noticed that this does indeed affect all servers, intermittently. I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't. As for Inodes, the only way to increase those...
  10. Anna

    Resolved TCP Resets When Trying to Access Website

    That is indeed the IP that your site is hosted on, all sites on that server share that IP. We have noticed that this does indeed affect all servers, intermittently. I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I...
  11. Anna

    Resolved error web

    We have noticed that this does indeed affect all servers, intermittently. I have yet to find out the true cause however, and have also alerted the other more senior admins that may have access to parts I don't.
  12. Anna

    Resolved Account Restoration Request

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  13. Anna

    Resolved Can't find option to delete account

    There is currently no such button, but if you do not log into the account it will eventually be terminated as an inactive account. Though right now that could take a fair bit longer then normal as I'm not sure that the automated system has been turned on yet.
  14. Anna

    Resolved Restore database

    The old servers are offline so there is no way to get a database backup from those anymore. Further more you did previously admit to having two accounts. I did restore one for you but in reality both should have been subject to being suspended for the breach of our terms, but you were allowed...
  15. Anna

    Resolved Unable to access my control pannel

    Your IP was blocked in the firewall due to: Failed DirectAdmin login We recommend that you always login through the SSO page to prevent this (that uses session rather then password).
  16. Anna

    Resolved Help with setting up old blog onto new subdomain

    You should be able to just grab fresh files from wordpress.org, and then manually edit wp-config.php to reflect the OLD database. This won't help you with uploaded content however, but it would restore settings and textual content as that is stored in the database. At this time there are no...
  17. Anna

    Resolved dont show my domain

    If you are referring to installing via Softaculous, please try clearing browser cache/cookies, that has helped others with similar problems.
  18. Anna

    Resolved website/db randomly fails

    Most site down posts are related to cloudflare in some way, which I suspect isn't the case for you. I took a longer perspective on the time frame (starting april 21), and I could see some peaks, marked as faults however. Right now phpMyAdmin appears to be working properly, there may have been...
  19. Anna

    Resolved Error 521/522

    As far as I know the cloudflare IPs should not be banned, I'll see what I can dig up on that part in a bit, perhaps I can add them all as whitelisted, but I'd have to get head admins approval on that.
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