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Hi, What is the account's email address? Please feel free to send me a private message if you don't want to post it publicly. Thank you,

Hi Melanie, Please could you try entering your account's email address at our Reset Password form? Here's a link: https://x10hosting.com/sso/login/forgotten Thank you,

Hi elwariac, Since we are a Linux web hosting service, file paths are case sensitive. Therefore, your JavaScript file is actually at /assets/js/components/paginationComponent/paginationComponent.js. ;) Thank you,

Hi, If you are looking to open an E-commerce store, we have several E-commerce options available to install from the software installer in your control panel. ;) The inactivity policy applies to all customers on free hosting, since it is the only way we can reliably take care of abandoned...

Hi stempla2, Please contact the x10Premium support staff about this, and I'm sure they will be happy to help. I only have access to the free hosting servers, so I can't check this for you. You can contact them from the Client Area, which you can find at this link...

Hi, I'm only seeing one database user, so I'm not so sure where you are seeing two. In any case, it looks like the user that your WordPress installation is attempting to connect with exists, but the password is incorrect. If you know the password to this user, you can change your wp-config.php...

Hi, It looks like there was a brief outage on xo4 earlier today. The server is now back online. ;) Thank you,

Hi, This should now be fixed. Please could you try again? Thank you,

Hi, Your website currently appears to be loading fine here; please could you provide me with a link to the page that is having this problem? Thank you,

Hi, You are probably looking at the other cPanel theme. You can switch your cPanel theme by clicking "Switch Theme" in the top-right of cPanel. http://x10hosting.com/support/general/cpanel-themes Thank you,

Hi, I have enabled the "imagick" extension for your account. Please could you try again? Thank you,

Hi, We already use cPanel 11.48, and all free hosting accounts have access to cPanel. Thank you,

Hi, I have made a change to your account that should allow you to sign in from your Singapore connection. Please could you try again? Thank you,

Hi, I have made a change to your account that may fix this. Please could you try signing out of x10Hosting, and logging in again? https://x10hosting.com/sso/login Thank you,

Hi, Do you see this error message after clicking the blue "Open cPanel" button? :) Thank you,

Hi, That doesn't sound right; what error message are you receiving? Are you definitely signing in at https://x10hosting.com/sso/login/? :) Thank you,

Hi, Mod Security on our web server actually blocks requests that have CURL's user agent, which is why the cron job is failing. You might be able to get around this by either using "/usr/local/bin/php" followed by the full physical file path (or perhaps "/usr/bin/php-cgi" if you need to pass a...

Hi, You can set up a cron job from the "Cron Jobs" section of cPanel x3. One of the options in the "Common Settings" dropdown is "Twice Per Hour", which would get executed every 30 minutes. This should be "0,30 * * * *", which means it will run on minute 0 and minute 30 of every hour, every...

Hi, What message do you see after you sign in, exactly? :) Thank you,

Hi, Sorry, but due to the way accounts are linked internally, we can't change account usernames right now. Thank you,