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Your account has been restored.

You are correct, the purging was done last week. I have restored your account. Email reminders should resume once everything in the backend is completed, but I'd advice to make a habit of logging in regularly, even more frequent then the 30 day requirement as emails may not always be a...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

You would need to start with unchecking the "Force SSL with https redirect" under domain management. You would need to uncheck that before turning of SSL, turning off ssl with that setting still activated tends to cause some problems. With the redirect being cached (I believe both on server...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

Great, I'll close this one of as resolved then. Please start a new thread if you need any further assistance.

Your account should now be back to fully operational.

Your account should now be fully operational again.

Your account should now be good to go, admin told me he was running the restore a little earlier.

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

This should now be sorted. With the new setup the paths has changed a bit, I updated your config.php so that the correct paths are in use Path to public_html now looks like /home/USERNAME/domains/DOMAINNAME/public_html in case someone else runs into a similar propblem.

The prime option has not been active for a long time, think it was taken away as an upgrade a couple years ago even, so I'd assume that the plan expired on you since it was paid for 3 months at a time if I recall right, with the migrations any remnants of old, no longer in use, plans are...

I have once again asked the head admin to transfer the proper package to me, currently there is no account/site on the new server. I expect him to be online in the next couple hours (he's in a different timezone from me) so I'll have a word with him again if he doesn't sort it. It is possible...

The account should be back to working order, the site not working for the moment can be related to the above, some infected files may have been removed causing wordpress to not work properly. Seeing as it is giving an http 500 error it could also be due to php version not being compatible with...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

@sentrix1 your account should now be restored, let me know if there are any issues.

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

Never rely on emails as a sole reminder, the requirement is there even if we don't warn you about it. We actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...