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The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

While inactivity suspensions would not be automatically imposed, the requirement to login to the account still remain the same even during maintenance periods. You should always assume you need to follow ToS. I have restored the account. Let me know if something is not working right.

@spinthew your account should now be good to go. Remember to always login every 30 days, I recommend much more frequently to ensure you get information as well as stay on the safe side. Never rely on emails for a reminder to login, make it a habit instead.

Often times hackers target specific versions of a script, usually somewhat older with known vulnerabilities, which is why it is always recommended to keep the script up to date. Though in your case I kind of doubt that is the case, it seem a bit to persistent for that. If it is indeed a bot...

If you want to be able to use https (though you'd be using the server cert and users would get an error) it needs to be turned on. DirectAdmin allows for different content on http and https, and unless you configure it as as symbolik link (which I believe is default with ssl turned on) you...

I had to hand your case over to the admin, as it would appear that there was no backup package on the new server, so he'll have to grab it from the old one. I do lack access to those unfortunately.

For future reference, it is recommended to start a thread of your own to ensure the post isn't overlooked in a long thread. Since this issue differs a little from the OP's I'll split it into its own thread. There is an issue though, as I can not locate any backup package on the new server and I...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

yes, the script in this case would be the PHPMailer. I have not used it myself though so wouldn't know how much you can configure it.

You're about right on when the account was terminated. While automated suspensions was put on hold, the requirement to login was not removed. Last week we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

The data you have in the post should work just fine if there's a password along with it. I did find some information in the error log (can be found under System Info & Files->Site Summary / Statistics / Logs). Looks like your script expects a certificate, and the cert it gets does belong to the...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

Would you by any chance be using your custom domain for that access? I noticed that you have cloudflare enabled on that domain, did you also update the IP at their configuration to reflect the new server you are on? By the sound of your issue, you didn't update it, as php 5.5 is not even...

There is always a default email account. Looking at notes for the account it appears it is due to a compromise on your account. Someone has uploaded an email sending application on your account. I'll leave this one to our abuse officer to look at and help sort it as best possible. @Livewire...

See reply in your own thread, never hijack someone elses. See reply in your own thread, never hijack someone elses. Prior to March 5th the last login was noted on December 2nd. Note that only logins through our mainsite will count towards activity

You would need to authenticate with password as well on our servers, and according to your settings there's no entry for the password.

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...

The reason was we actually purged accounts where there was no login made in the past 60 days (the requirement as per ToS is to login once every 30 days), but since we purged without suspending first, we allow a grace period where the accounts can be restored if asked within a week from when...