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If the direct login fails, so will ftp with the same, it is an odd one as the password you use for logging into SSO should automatically be pushed to the server, my account is however on x11 but the same login code is used and for my account it works as intended. I can set you a new DA pass and...

The recommended way is to go through SSO when possible (as that is the only place that counts towards keeping the account active). Direct login is only used if that fails as a means to troubleshoot. The same credentials should work, provided you are not using the email address for SSO, that page...

The admin found what was the likely issue that logins through SSO failed, and if he was right it should now work through that as well. Just don't try more then once if it fails

When going through x10hosting, two things should happen: 1) the password you used there should be pushed to the DirectAdmin account and also would update the main FTP account (the one you used in the screenshot). Thus changing in DA would not really make a difference (other then temporary) as...

I have reminded admins once again about the root issue that someone elses content is shown. As for cloudflare and SSL on your root domain, appears you don't use our name servers so we could not possibly change anything. That being said, on the records we do have there is a cloudflare notation...

I'm sorry about the delay here, turned out to be more then just a suspension issue, but your account should now be good to go again.

For now, you might be best of using the direct login. I have informed the coder about the issue. So far inactivity suspensions are still off, but since they eventually will be turned on, keep in mind to login on sso at some point, no need to go further for the login to count though.

As for images/links, try re-saving permalinks in wordpress. Ok, if you can't get to that forum account that means you'll have to remember to always include information that allows us to look the account up, and depending on what is needed you would need to verify yourself as owner in some way...

My bad, you are on x13, so should have been https://x13.x10hosting.com:2222 ofcourse

That is then odd, as logging into the main site should actually sync the passwords if they at some point were different, but that error does indicate a password issue. Can you please try and see if the same lets you login directly to DA https://x12.x10hosting.com:2222

Are you getting the exact same error message? Because the I don't find anything on your account that would cause that. @houseofhal57 It looks like your issue was not from the same cause, though with the same symptoms, I found your IP in the firewall, it has now been removed.

Can you please try now?

Databases should now be back up, your site loads fine

You do indeed have that forum account, it was created when you set up hosting back in 2013 for support purposes, same password as for SSO page should work. Mysql for your server was just dealt with as it was misbehaving and should now work again.

If the site runs on database, you may have to downgrade php version, all accounts were set to 7.2 in the migrations. If you are using older mysql_connect statements you need to go to 5.6, those statements was removed fully from version 7.0 and replaced with safer mysqli_ and PDO functions The...

Oh, and please can you use the forum account that is linked with your hosting account so I don't have to look around for information? It is the same as your DA (former cPanel) username with the same pass as for SSO page. That forum account was automatically created alongside with the hosting...

Indeed you were. I have unblocked the IP. A possible reason may be that we now have password syncing working, so at any time that you login to the SSO page that password will be passed down to DA, also we implemented something called login keys which would allow you to go through SSO even if...

Yes. They also do come with a SLA uptime guarantee of 99.9%, plus you get some other benefits, and paid plans are still using cPanel and are not planned to be migrated (though an option to chose DirectAdmin may be implemented at some point). That said, we are aware that there are some DNS...

There is something funky with DNS making propagation slow and/or flaky in some cases (I have noticed that some domains ping to old server despite settings being pointed to new server), higherups knows and was last I heard looking into it, I haven't had confirmation that he solved it yet though.