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  1. Anna

    Need more storage and hidden entry no longer works

    I have increased the available space for you. If you need another increase, let me know, but there has to be at least 7 days between the requests. I might suggest optimizing images as well if possible, they would likely load faster in a browser if you do (and take less space)
  2. Anna

    e-mail stopped working

    To my knowledge there has been no further changes regarding mails, other then outbound mails now runs through our mailserver and is checked for spam and such before actually being sent, which they also were when it was under cPanel. That should however not affect how you connect to the mail from...
  3. Anna

    Database Error - Cant access MYSQL - Possibly leaving x10hosting

    I had to give mysql a kick again.
  4. Anna

    403 Forbidden

    I was on your account and sorted a couple small things. php is a programming language that allows you to create dynamic content (while html is generally more static). This forum here for instance is written using php as its programming language.
  5. Anna

    Uploaded files via ftp but they aren't showing up

    There was a DNS issue that was sorted out a few days back, so now ALL domains should properly respond to the new sever and that is the only place you should be placing content (the old servers will be taken online eventually) https is not an option at all for free hosting, with apache that...
  6. Anna

    403 Forbidden

    Are you missing files in your account? We can sort that from our backups (though that will overwrite everything I believe so if you made any changes you want to keep, download a copy of those files to be sure). If there are missing files that fact in itself can cause issue. The public_html you...
  7. Anna

    Can access neither cpanel nor website

    Since your site apparenly use the mysqli extension, that part should not be a problem for any of the newer phpversions so for you 7.2 should work just fine (old scipts might still use the mysql extension which is fully remove with version 7.0 which is why downgrading is a suggestion as it...
  8. Anna

    Hello staffs!

    I have placed a full backup of your database from before the transfer into the root of your account. Let me know if you need further help applying the backup to your database.
  9. Anna

    sites seem to be down

    I just gave the mysql server a kick. So should load up again now.
  10. Anna

    Can access neither cpanel nor website

    Your account was just re-transferred some hours ago, I have sorted so you should now be able to login. As for the error, there are a few differences with the new server, one being that you are automatically set on php version 7.2, for some scripts it may be needed to switch to a different php...
  11. Anna

    Add domain and email. Help please

    Which is why the next step after copying was to login to admin using the x10 provided domain to change the settings. That's what will make it work from the new location.
  12. Anna

    Uploaded files via ftp but they aren't showing up

    There are more then one server, in your case it is going to remain x13.
  13. Anna

    "x12.x10hosting.com has taken too long to respond."

    Can you please try now? Found your IP in firewall due to too many failed login attempts.
  14. Anna

    Database Error - Cant access MYSQL - Possibly leaving x10hosting

    I'm sorry you are experiencing issues, over all service usually is stable, though it is free hosting and not all users are good at writing scripts some are just about learning and may unvoluntarily cause troubles with hogging resources. The issues you had the other day was due to such event...
  15. Anna

    Can't access my site, don't load

    We had to restart the webserver, it was eating all memory for us. Will keep an eye on it so it doesn't occur again.
  16. Anna

    508 Resource Limit Is Reached

    We had to restart the webserver, it was eating all memory for us. Will keep an eye on it so it doesn't occur again.
  17. Anna

    Softaculous Not Detecting Domain

    What browser are you using? I use chrome and have no problems seeing your domain, just in case it is a browser related issue (for instance I know with internet explporer DA doesn't work at all)
  18. Anna

    my web does not work

    https is not an option with the new setup. Your site loads fine using http://
  19. Anna

    Add domain and email. Help please

    Location 1, is your x10 provided domain, while in that you mark all files/folders and click "clipboard". Navigate to location 2 (your custom domain), in the lower right corner of the filemanager window you will find the following dropdown, chose copy files. .
  20. Anna

    Add domain and email. Help please

    Step 3, 4 and 5 will not be possible until you have added the custom domain. Renaming the folder is not an option, doing so would break the x10provided domain
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