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  1. Anna

    Urgent need more storage please

    You currently have two worpress installs, but only one appears to actually be in use. The one that appears to not be in use is taking up about half your diskspace (the x10host.com domain just display a link to the custom domain though it is a wordpress install). If it is just temporarily out of...
  2. Anna

    Server x11

    no, this does not affect backups or file storage. It is the config file that gets two entries for each domain, one for http and one for https, with the information about what filepath to serve files from, mainly due to the ability to keep http and https separate with using private_html for the...
  3. Anna

    Server x11

    We actually are testing the impact on the server with it turned on (it actually doubles the data stored for each domain in the configs). If tests go well it may stay on, we're not going to go official with supporting it until we know though.
  4. Anna

    No access to DirectAdmin

    Are you by any chance utilizing the VPN service in Opera when you use that? If so that could be a problem. It also seem like the Hola Better Internet really is a proxy/vpn service rather then an actual browser, which would be why that fails. I just installed a fresh version of Opera (for...
  5. Anna

    Why Do DKIM Checks Fail?

    you are probably right about that, but that relay server was not enabled for DA until a couple days ago (and it was present with cPanel as well since a few years back), before that it went from the server directly (though with the server hostname I guess)
  6. Anna

    Can not access control panel or anything again.

    There was a small issue with the backend which have now been sorted out. If someone tried to hack your email it would be their IP that got blocked unless they attempt to do it from the same internet connection as you use.
  7. Anna

    Problems with my website

    In that case we simply took the account backup from the old cPanel server and reapplied that backup to the new server so that would have been why it was reverted to the state of that backup. The current login issues is NOT related to a specific account but rather a server error which has been...
  8. Anna

    Problems with my website

    I wouldnt know since I don't know what happened last time to cause them to disappear, but if the error causes problems actually writing the data to the correct storage it could very well be the same now. As for the error, it is possible that moodle would prefer running on a different php...
  9. Anna

    hosts down? status page dead.

    Does look like you are redirecting traffic to a misspelled version of your domain. There is an o to much in there. You'll have to edit your .htaccess to correct that spelling misstake. The status page has been dead for a long time as it was discontinued for often being incorrect
  10. Anna

    URGENT - Need More Storage Space Please...

    You are correct, I located the intitial increase and have therefor added a bit extra for you. All accounts were put on the same plan with the migrations (we had a couple variations on the old cPanel) so I'm assuming there are a few more who got reduced from 1 gb to 512 mb, for some it is...
  11. Anna

    Root domain still not fixed. Forced redirect to https with invalid certificate.

    That would indeed be for installed SSL certificates, we're running some tests currently regarding that option (apache basically doubles the information on each domain with it turned on so we want to see how it would impact the servers), but we will currently not officially support installation...
  12. Anna

    Using Cloudflare Nameservers

    Have you tried asking the support of cloudflare? We can not support how their end works. I don't use cloudflare myself and never have, but it should indeed affect the root domain as well when you change name servers (though there are some questions as to how well it would actually work with the...
  13. Anna

    Root domain still not fixed. Forced redirect to https with invalid certificate.

    Free hosting does not officially support SSL at this time. Though on our servers there is a cname DNS entry that has the following name: cloudflare-resolve-to, with the root domain as value, do you have that one in your name server as well? I think that may be related to getting the root domain...
  14. Anna

    URGENT - Need More Storage Space Please...

    I have increased your available diskspace.
  15. Anna

    Cannot get in to DirectAdmin

    There seem to be an issue with your user profile, I have alerted migration team about it so they can re-apply the transfer package.
  16. Anna

    Can not access control panel or anything again.

    I'm only relaying what the firewall tells me. IMAP however does more or less continuous contacts with the server to keep them synced, and after 20 fails your IP gets blocked, so it could actually have gotten you blocked before you had a chance to remove the IMAP accounts. I removed it once...
  17. Anna

    it will not host new files

    It does seem that you use the cloudflare nameservers, so no those would not update automatically since there is no integration between DirectAdmin and Cloudflare.
  18. Anna

    X11 down?

    You might want to check your settings in any mailclient you use, I found your IP blocked in the firewall due to Failed IMAP login. I have removed the block.
  19. Anna

    Edits to my site not showing

    You are absolutely right, those settings should not affect how the x10host.com domain behaves. I did try a quick fix but that appears to not have worked as well as I hoped so I forwarded this to the expert. The same applies to both of you btw (reason I asked about personal domains is that has...
  20. Anna

    Edits to my site not showing

    Do you have your own personal domain? If so does it use our nameservers? If the answer to the first is yes and the next is no, you would need to manually update the A record to point towards the new server of your account.
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