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  1. Anna

    Setting up email Forwarding with custom name servers

    If the domain was previously a parked domain, it would now have been converted to a "Domain Pointer". Pointers are however slightly "dumb" domains, they replicate the behavior of the domain it points to but can not hold any email addresses or dns settings of its own. To be able to change dns...
  2. Anna

    Unsuspending the account

    Your account have now been unsuspended. I did however notice that something have gone a bit awry with the transfer of your account, it has no domain associated currently. I have relayed that to those that deal with migration
  3. Anna

    Account Suspended

    Your account has been unsuspended
  4. Anna

    When will new accounts be allowed?

    I'm gonna guess it will be a couple weeks at least before new signups are turned on, from what I heard the plan is to put inactivity counter in place first and even check for any accounts that could be up for termination before we accept new accounts. Premium hosting does accept new users...
  5. Anna

    Account Suspended

    Once the account is terminated, then there is nothing left to unsuspend as everything has been deleted from the servers. There was an old hosting account associated with the forum account you currently post from, last login on that is from early February last year, so that would have been...
  6. Anna

    Account Suspended

    There is no hosting account associated with the forum account you are posting from, this could indicate that the previous account was left inactive long enough to be terminated, which would happen 21 days after suspension if no action is taken. I see an old account that was logged into last in...
  7. Anna

    a 'catch all' email address?

    That's not a feature available for free hosting users, premium users do have this option though.
  8. Anna

    REQUESTING Disk Space

    I have increased your diskspace.
  9. Anna

    Cannot get in to DirectAdmin

    @ferran your account should now be in working order. Let us know is you see something missing.
  10. Anna

    Urgent need more storage please

    Your diskspace have been increased.
  11. Anna

    phpMyAdmin not working

    Thank you for reporting, I can confirm it is failing, however when I did test on my account (different server, same issue) it works if you click the link from within the "MySQL Management" page. I'll see to sorting the main link out as well.
  12. Anna

    Connecting Domain to x10 hosting account

    Don't think we have backups that old, the backups are cycled to save space, and currently there may only be the option of pre-migration backups. Are you suggesting you removed folders as long as few months ago?
  13. Anna

    cant view site

    The failed logins was specifically when loging in to DirectAdmin user interface, had it been related to filezilla the log would have said failed ftp logins (as would mail failures specify that was the case, I have for instance seen many that had failed IMAP logins) If you are on a shared IP it...
  14. Anna

    cant view site

    Free hosting support is done primarily through these forums, and is largely provided by the community for the community, and does not have support via email or phone at all. Your IP was blocked in the firewall due to too many failed login attempts to DirectAdmin. I have now removed the block...
  15. Anna

    HTTPS or bust. Chrome is going to lock out HTTP

    We're running some tests, but I can not say for sure it will end up being a free feature after the testing is done.
  16. Anna

    Help! I seem to have broken down everything

    I have applied the pre-migration database backup (I alos put a copy of it in the root of your account in case you need for future). In fact I grabbed it fresh from the old server so it should have everything you edited up until your account was migrated.
  17. Anna

    Help! I seem to have broken down everything

    I'm not sure how much backups are taken on the new setup yet for individual use, but I do have access to the database as it was pre-migration from the cPanel server. Seeing as moodle has 7.1 as requirement in the other post you have, did you try to set your account to use that version?
  18. Anna

    Where can I see the hosting version of the database?

    If you log into phpMyAdmin it will tell you the version on the right hand panel. We pass that requirement well enough though as we are running MariaDA 10.0.38. I did notice when I looked that the phpMyAdmin link under "extra features" currently don't work, but the link you can find under "Mysql...
  19. Anna

    An error has occurred forwarding your sign in.

    Would that be the same IP as you post from right now? If so then the IP is not banned. However the IP you posted the first message from was blocked for failed DA logins, I have removed that block.
  20. Anna

    Connecting Domain to x10 hosting account

    Have you at some point been removing folders in your account? I'm asking because I see you are missing some that should be there and that could be a reason for your issues. To solve this we may need to re-apply the backup from the migrations so any changes you made since the transfer and that...
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